São Paulo, Brazil | Hybrid | Full-time
About Hiya
Hiya is making voice communication safer, smarter, and more trusted. Our AI-powered Voice Intelligence Platform analyses more than 28 billion calls each month, protecting over 550 million users worldwide from spam, fraud, and impersonation.
We partner with the world's leading telecom operators and technology companies, including Claro, Vivo (Telefonica), TIM Brasil, Vodafone, AT&T, Samsung, and Virgin Media O2, to power trusted voice experiences at scale. Backed by Balderton Capital, Hiya is growing rapidly and redefining what voice communication becomes next.
We are hiring an Account Director to lead carrier partnerships and commercial growth in Brazil. Based in São Paulo, you will drive Hiya's expansion across Brazil with a view to broader LATAM coverage over time. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in one of the world's most dynamic telecom markets.
You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. You will define and execute Hiya's Brazil strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market.
This role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.
• Develop and execute Hiya's commercial strategy across Brazil
• Build and maintain senior relationships with telecom operators, carriers, and strategic partners across the region
• Identify, develop, and close new business opportunities
• Lead complex commercial negotiations and long-form partnership discussions
• Drive revenue growth across new and existing accounts
• Represent customer and market needs internally to shape product and go-to-market strategy
• Coordinate cross-functional teams to support successful launches and partner growth
• Track market dynamics, competitive activity, and regulatory and industry trends across Brazil and LATAM
• 7+ years in business development, strategic partnerships, enterprise sales, or carrier/operator sales
• Proven ability to drive business development in the Brazilian market
• Strong experience working with telecommunications operators or large enterprise accounts
• Proven track record closing complex, multi-stakeholder deals
• Strong executive presence and relationship management skills
• Commercially driven, with sharp strategic thinking and execution capability
• Comfortable operating in fast-moving, ambiguous environments
• Must hold a valid Brazilian work authorisation or right-to-work status
• Fluent in Portuguese and English; Spanish is an advantage
• Business development experience in other LATAM markets (Colombia, Mexico, Argentina, Chile) is a strong plus
• Experience in telecom services, mobile networks, voice, fraud, or security products
• Existing relationships within the Brazilian or LATAM telecom ecosystem
• Experience working with SaaS, platform, or AI-driven products
• Exposure to international or multi-market commercial environments
• Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams
• Own it: We expect team members to take real ownership and move with purpose. Observers don't thrive here.
• High trust, high bar: We serve customers and partners with a standard for quality we don't compromise on.
• Learn in public: Mistakes happen. What matters is that we reflect, adapt, and share what we learned.
• Lead with conviction: We make calls, we back them, and we stay collaborative while doing it.
• Do, don't observe: Velocity and execution are core to how we operate, across every function.
• Competitive salary and annual bonus: Structured OTE with upside tied to market performance.
• Hybrid working: Based in São Paulo with flexibility on where and how you work.
• Annual professional development budget: Dedicated investment in your growth and skills.
• Home office support: We'll help you set up a productive working environment.
• International collaboration: Work closely with teams across the US, UK, EMEA, and APAC, with travel to match.
Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. Our Voice Intelligence Platform connects and protects over 500 million users worldwide, leveraging AI to deliver smarter, safer, and more productive voice interactions.
Hiya supports enterprises, carriers, and OEMs in enhancing the voice experience.
For enterprises, Hiya’s Branded Call helps businesses connect with their customers, placing trust back into the phone call. By displaying your company name, logo, and call reason you are improving the customer experience, providing trustworthy calls, and protecting from costly phone scam and spam calls.
For carriers and OEMs, Hiya provides a secure enhanced calling experience that builds customer trust and loyalty by protecting users against spam and fraud. Enabling carriers to secure their network and grow their business through a differentiated voice proposition that improves ARPU and NPS, while reducing churn.
Want to build the future of voice communications? Join our dynamic, collaborative team where you’ll be empowered to create, innovate and disrupt the voice experience. If you’re ready to make an impact and revolutionize the voice calling experience, explore our opportunities.
