Marriott International

Account Director, Association

Marriott International  •  Bethesda, MD (Hybrid)  •  12 hours ago
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Job Description

The Account Director, Association provides total account management for 50–70 of Marriott’s most profitable Association accounts, driving increased preference, loyalty, and profitable share across the portfolio. Acting as the global account lead, this role sets and executes account strategies aligned with segment priorities by applying strategic account management and team‑based selling principles to build long‑term, value‑based partnerships. The Account Director works closely with property‑based, citywide, and multi‑hotel sales leaders to secure the most profitable business, defend and grow market share, and deliver revenue targets. Responsibilities include mapping buyers to accounts, owning return on invested capital (ROIC), and coordinating cross‑disciplinary resources across corporate, regional, market, and property teams to ensure effective strategy pull‑through and sustained results.

CANDIDATE PROFILE

Education and Experience

Required

  • 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major.
  • 5+ years of relevant professional experience in hotel or travel industry sales.

Preferred

  • Experience working with national association customers.
  • Account management experience preferred.

CORE WORK ACTIVITIES

Sales Intensity & Total Account Management

  • Develop and execute comprehensive account strategies aligned with segment goals and hotel profitability.
  • Drive sales intensity with a strong focus on profitable group business.
  • Retain, expand, and grow revenue through account growth, margin management, and strategic initiatives.
  • Serve as global account leader for assigned portfolio.
  • Manage relationships at all levels within assigned accounts.
  • Build and sustain consultative, trusted relationships with key buying influencers.
  • Act as the customer advocate by translating account needs, opportunities, and trends into actionable strategies.
  • Serve as the voice of the customer and Association segment back to Marriott to ensure relevance and customer centricity.
  • Coordinate cross‑discipline resources (market, corporate, GSO, hotels, National Group Sales) to drive pull‑through.
  • Manage and optimize global return on investment (ROIC) across assigned accounts.
  • Track account share, revenue growth, and profitability; develop recovery strategies for underperforming accounts.
  • Actively participate in key customer events and industry trade shows.

Organizational Excellence

  • Champion sales transformation and change initiatives aligned with Sales and Marketing strategies.
  • Ensure best‑in‑class communication and account intelligence sharing across platforms (e.g., Empower, SFA Web, AIFs, CHS, Team Share).
  • Execute disciplined, best‑in‑class funnel management practices.
  • Maximize use of value‑added products and services to improve productivity and competitive advantage.

Operational Excellence

  • Achieve account revenue and sales goals; manage operating budgets and controllable expenses.
  • Develop and execute account plans focused on market share growth, efficiency, and revenue optimization.
  • Identify and respond proactively to business opportunities and risks with profitable, aligned strategies.
  • Increase penetration of high‑potential accounts across all brands to meet property demand.
  • Translate account needs into effective products, services, and commercial solutions.
  • Serve as the final service guarantee, ensuring consistent delivery, timely issue resolution, and 100% customer satisfaction.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.


Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.


Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Bethesda, MD
Year Founded
Unknown
Website
marriott.com
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