Job Description

Account Director

Department: Client Services - Enterprise - US

Employment Type: Full Time

Location: US (Remote)

Description

🌍 Join Our Global Team

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing.

At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us.

About the role

This Account Director role supports a portfolio of mainly B2B clients including real estate, healthcare, aviation, etc.

The role carries full P&L responsibility within a pod structure, including revenue growth, scope discipline, and margin performance. The Account Director is accountable for delivery excellence, commercial health, people development, and client satisfaction—balancing day-to-day execution with longer-term account growth and strategic progression.

This is a hands-on leadership role with a strong consultative and business-facing dimension. Success requires comfort with ambiguity, speed, and personal accountability. The Account Director stays close to the work and ensures momentum even when systems and resourcing are imperfect.

Key Responsibilities

• Own end-to-end account leadership across strategic alignment, planning, delivery, financial management, and client experience.
• Serve as the senior day-to-day client partner, bringing consultative thinking and business judgment to every engagement.
• Act as the strategic integrator across disciplines—ensuring all campaigns and programs clearly answer the client’s business ask with a coherent, client-aligned point of view.
• Partner with media and strategy specialists to translate client objectives into cohesive programs that balance ambition, feasibility, and speed.
• Ensure recommendations consistently articulate the “why,” not just the “what,” particularly in fast-moving or ambiguous situations.
• Lead cross-functional pod teams while personally stepping into delivery where needed to maintain quality and pace.
• Drive media-centric programs from brief through execution.
• Make fast, informed decisions to unblock teams, manage tradeoffs, and meet aggressive SLAs.
• Own account financials including forecasting, scope control, profitability, and revenue health.
• Identify, frame, and help convert organic growth opportunities grounded in client needs and performance realities.

OPERATING REALITY

• Tight deadlines and frequent deliverables are the norm.
• Teams are lean; leaders are expected to operate close to the work.
• Agency processes are evolving and require adaptability.
• Clients expect responsiveness, clarity, and strategic judgment.
• Strategy must be evident in execution—not just in presentations.

PEOPLE & POD LEADERSHIP

• Lead and develop a small, cross-functional pod team.
• Provide clear direction, prioritization, and decision frameworks.
• Coach team members on strategic thinking, delivery discipline, and client judgment.
• Support team growth, performance, and retention in a demanding environment.

Skills, Knowledge and Expertise

• 10+ years in advertising or media-centric agencies, with experience leading fast-paced, delivery-intensive accounts.
• Strong paid media background.
• Demonstrated ability to operate in high-pressure, high-expectation client environments.
• Strategic judgment and media fluency—able to pressure-test plans and sharpen POVs without personally authoring all strategy.
• Strong prioritization, decision-making, and organizational skills.
• Experience owning account P&L, forecasting, and profitability.
• Bias toward action and comfort working with imperfect inputs.

💫 What We Offer

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community:

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure:

At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.