Job Description

Account Director

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fuelled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

Managing a portfolio of strategic, top-tier clients, you will build strong partnerships, helping clients maximise the value of Circana's services. You will identify opportunities to grow revenue, influence key business decisions through actionable insights, and deliver meaningful commercial outcomes for both the client and Circana.

Job Responsibilities

Strategic Client Partnership

• Build and maintain strong relationships with senior stakeholders across a portfolio of strategic clients.
• Position yourself as a trusted partner, moving conversations beyond reporting and observation to actionable recommendations and business impact.
• Create and execute joint business plans that drive mutual growth for both clients and Circana.
• Proactively identify opportunities to expand client engagement and deepen adoption of Circana's solutions and capabilities.
• Support commercial discussions, contract renewals, and growth initiatives across your client portfolio.

Insight Generation & Storytelling

• Own and grow relationships with a portfolio of top-tier clients.
• Monitor client satisfaction and develop action plans to strengthen engagement and deliver exceptional customer experiences.
• Collaborate with cross-functional teams to ensure high-quality delivery of projects, reporting, and client commitments.
• Maintain a strong understanding of client objectives, priorities, and evolving business needs.

Thought Leadership & Continuous Improvement

• Act as a voice of the client within Circana, sharing feedback and market perspectives that contribute to product and service innovation.
• Stay informed on industry trends, emerging retail dynamics, and the evolving FMCG landscape.
• Champion best practices in insight delivery, data storytelling, and client engagement.

What You'll Bring

• 5+ years' experience in FMCG, retail insights, category management, market research, consulting, account management, or a related client-facing role.
• Deep understanding of the New Zealand grocery, pharmacy, or broader retail landscape.
• Strong commercial acumen and a proven ability to build trusted relationships with senior stakeholders.
• Advanced analytical skills with the ability to translate data into clear business recommendations.
• Exceptional presentation, communication, and storytelling skills.
• Experience using syndicated data, panel data, retail measurement, or consumer insights platforms is highly regarded.
• Strong proficiency in Excel and PowerPoint, with experience building client-ready presentations and recommendations.
• A curious, proactive mindset and a passion for helping clients grow their business.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions

• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Centre on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Auckland.