Job Description

Job Title: Account Director

Location: London

OVERALL PURPOSE OF THE ROLE

• Ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring BGIS contractual expectations are achieved.

• Ensure the availability of all critical systems to minimise risk to the client’s business.

• Ensure all maintenance work is carried out in accordance with client and company policies, procedures and health & safety legislation.

KEY RESPONSIBILITIES

• Maintain consistently high levels of client satisfaction and support growth of the contract portfolio.

• Manage day-to-day enquiries from BGIS teams, subcontractors and clients.

• Deliver and exceed contractual P&L expectations and maintain detailed contract knowledge.

• Attend and contribute to internal monthly contract reviews.

• Ensure subcontractor documentation remains compliant and up to date.

• Deliver against agreed KPIs and SLAs.

• Produce monthly reports detailing contract performance, budget variances and mitigation actions.

• Attend strategic and operational meetings with clients.

• Coordinate subcontractor attendance for technical and non-technical works.

• Liaise with suppliers and subcontractors regarding pricing and service delivery.

• Ensure all equipment is maintained to a high standard.

• Support HR and disciplinary processes alongside Account Managers.

• Oversee successful completion of reactive and planned maintenance works.

• Ensure health & safety compliance across all contracts in line with company and client requirements.

• Produce financial and operational reporting across the contract portfolio.

• Manage subcontractor performance through regular reviews and meetings.

• Develop and deliver training plans across engineering and management teams.

• Identify, quote and execute additional works opportunities.

• Ensure company systems and processes are correctly implemented.

• Lead engineering teams including performance management, recruitment, development, appraisals and succession planning.

• Provide leadership, coaching and support to contract managers and operational teams.

• Present contractual and financial performance to clients and BGIS leadership.

• Manage staffing levels across contracts to support operational delivery.

• Build strong customer relationships and maintain service excellence.

• Promote learning, development and employee growth.

• Support onboarding and induction of new team members.

• Promote and demonstrate BGIS core values.

• Develop and maintain succession plans.

• Provide cover and support for Contract Managers where required.

• Act as direct line manager for Contract Managers.

• Keep the Service Director updated on contract performance and operational issues.

• Act as escalation point for client teams on a 24/7 basis where required.

ESSENTIAL SKILLS & QUALIFICATIONS

• Recognised technical qualification.

• Strong customer service focus.

• Excellent management and leadership capability.

• Strong communication skills across all organisational levels.

• Strong understanding and promotion of health & safety standards.

• Demonstrates safe working practices for self and others.

PERSON SPECIFICATION

Education

• HNC / BTEC / Degree level qualification preferred.

• Strong written and spoken English.

• Good numerical and analytical ability.

Training

• Formal Mechanical or Electrical Engineering qualification preferred.

• Apprenticeship background desirable.

Experience – Essential

• Planned Preventative Maintenance (PPM).

• Electrical services installation and fault finding.

• Building Management Systems (BMS).

• HVAC systems.

• High Voltage environments.

• Contract management experience.

Experience – Desirable

• COSHH knowledge.

• Risk Assessments.

• Water Treatment.

• C&G 17th Edition.

• High Voltage qualification.

Personal Attributes

• Strong leader and people manager.

• High customer service standards.

• Excellent verbal and written communication.

• Self-motivated, reliable and committed.

• Able to manage teams and resolve issues effectively.

• Comfortable working under pressure.

• Able to make sound decisions.

• Team-oriented approach.

• Physically fit where required.

Additional Requirements

• Flexibility to work additional hours at short notice in emergency situations.

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