Job Description

Job Title

Account DirectorThe Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines below:

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy

The Account Director is typically responsible for between one and five million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)

ESSENTI AL FUNCTIONS AND RESPONSIBILITIES

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services
  with these objectives
• Impl ement the overall vision, strateg y and measurem ent metrics to the applicable service lines
• Develop and maintain strong client relationships
• Impl ement and manage account governance process
• Provide disciplined contract management to meet superior deliver y of all contract deliverables
• Identif y existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C &W
• Activel y manage and develop account talent in partnership with HR, including promotion of diversit y, equity & inclusion, talent revie ws, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitabilit y and overall financial performance
• Contribute to the overall service and financial performance of C &W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative anal ytics and evidenced-based decision m aking

KEY COMPETENCIES

1. Leadership

2. Customer Relationship Management

3. Technical Skills

4. Organization Design & Management Skills

5. Communication (oral and written)

6. Matrix Organization / Business Partner Skills

7. Presentation Skills

8. Business Acumen

IMPO RT ANT EDUC ATION

• Bachelor’s degree requ ired
• Mast er’s de gree or MBA pref erred

IMPO RT ANT EXPERIENCE

• Minim um of 7 years at management level or other similar capacity
• Experience in directl y leading and managing te ams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Inte gr at ed F ac il it y Ma na gem ent, Pr oj ect & D ev el opm ent S er vic es , Tr ans ac ti on Ma nag em ent, Por tf ol io Adm in is tra ti on a nd
  Str ateg ic C onsu lti ng.

ADDITION AL ELIGIBILITY QU ALIFIC ATIONS

• Possess technical domain kno wledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial anal ysis and kno wledge of financial concepts
• Abilit y to comprehend, analyze and interpret complex business documents
• Strong pr of icie nc y with MS Off ice Suite (MS W ord, Excel and Po werPoint)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinel y uses standard office equipment such as computers, phones and printers. Ma y be required to travel outside bet ween client sites in var ying weather conditions.

PHYSIC AL DEM ANDS

The ph ysical demands described here are representative of those that must be met b y an emplo yee to
successfull y perform the essential functions of this job. While performing the duties of this job, the emplo yee is regularl y required to communicate with others and exchange accurate information; operate a computer

and other office productivity machiner y; move about the workplace; remain in a stationar y position for 50% of the time; and extend hands and arms in an y direction.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the emplo yee. Other duties, responsibilities and activities ma y change or be assigned at an y time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 204,000.00 - $240,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”