Job Description

VETERANS ARE ENCOURAGED TO APPLY

Ironwood Connection is seeking an Account Development Coordinator to support the growth and effectiveness of the Account Development team. This role serves as the operational counterpart to the Account Development Manager, ensuring customer opportunities, bids, communications, and internal commitments remain organized, visible, and moving forward.

The ideal candidate is highly organized, proactive, and thrives in a fast-paced environment with multiple priorities. This role is responsible for supporting customer relationships, coordinating internal resources, maintaining accountability, and ensuring timely follow-through so the Account Development Manager can focus on relationship development, customer engagement, and revenue growth.

Responsibilities:
• Maintain visibility into active opportunities, customer commitments, account plans, and growth priorities.
• Conduct regular reviews of open actions, deadlines, and follow-up requirements.
• Track customer interactions and relationship activity to ensure timely and consistent engagement.
• Prepare meeting notes, action items, and follow-up plans to support account development activities.
• Monitor account activity and communicate potential risks or opportunities.
• Manage incoming customer communications and ensure requests are addressed promptly.
• Draft customer correspondence and maintain visibility into commitments made to customers.
• Track bid requests, proposal activity, and customer deadlines.
• Coordinate estimating and internal resources to support opportunity execution.
• Maintain accurate opportunity pipelines and ensure appropriate follow-up occurs.
• Coordinate communication between operations, estimating, project management, accounting, scheduling, and leadership teams.
• Maintain visibility into open commitments and proactively surface issues before they impact the customer.
• Escalate matters requiring strategic judgment or leadership involvement.
• Maintain and prioritize action lists, commitments, and follow-up items to support account growth initiatives.
• Help ensure the Account Development Manager remains focused on high-value opportunities and customer relationships.
• Support process improvements that enhance organization, accountability, and customer experience.
• Assist with customer onboarding activities and documentation as needed.
• Perform other duties as assigned by management.

Requirements:
• High school diploma required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer support, sales support, project coordination, account management, or related roles.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong problem-solving and follow-through skills.
• Proficiency with Microsoft Office Suite and CRM or business management systems.
• Ability to work independently and collaborate effectively across departments.
• Construction, distribution, or building products experience preferred.

Physical Requirements:
• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.

Benefits

• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Paid Holidays

Disclaimer:

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.