Job Description

Account Delivery ManagerThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

How you will make your mark:

• Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
• Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
• Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.
• Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.
• Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans.
• Ability to effectively and proactively manage risk for low risk projects.
• Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
• Contributes to account service delivery plan.
• Identifies incremental revenue opportunities.
• Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
• Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.

About You:

• First Level University Degree or equivalent combination of education and experience.
• 1 -3 years relevant industry experience.
• ITIL/ITSM knowledge.

Knowledge and Skills:

• Ability to build & manage strong customer relationship.
• Influence & negotiation skill.
• Ability to apply business management & financial concepts to analyze business needs.
• Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
• Ability to understand & analyze an issue or problem to implement a corrective action plan Applies appropriate technical knowledge and methods to resolve business issues.
• Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support.
• Ability to proactively & effectively manage risk on low to medium risk projects.
• Consistently applies Quality & Continuous Improvement Plans.
• Ability to develop & present high impact message to customer.
• Industry sector knowledge (finance, manufacturing, etc.).
• Crisis & conflict management.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico#operations

Job:

Services

Job Level:

Specialist

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.