Job Description

Objective
The Account Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.

This is a Hybrid position based at our Corporate HQ in Melville, NY.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn client’s business and support Account Manager(s) in meeting deliverables.
• Support Account Managers in their coordination with Business Development team to ensure a smooth client transition from contract signing to implementation.
• Support and help prepare client communications ranging from weekly performance meetings to business reviews.
• Become knowledgeable with API technology platforms for the Account Management department.
• Assist the Account Manager(s) with day to day items.
• Maintain spreadsheets and update databases with information.
• Other job duties may be assigned when needed, based on the client’s or API’s needs.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Results Driven
• Technical Capacity
• Communication Proficiency

Supervisory Responsibility
None

Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Travel
This position requires some travel.

Required Education and Experience

• Bachelor's degree from an accredited college or university
• At least 1 year travel industry experience, working closely with airlines and/or hotels is a must
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel
• Exceptional verbal and written communication skills
• Customer service skills
• Flexible to work afterhours based on business demand
• Attention to detail and the ability to produce high quality work is a must.
• Ability to understand and work with diverse culture here and abroad.
• Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
• Able to multi task and work well under strict deadlines.