Job Description

Job Title: Account Coordinator

Work Location: Johns Creek, GA

Key Responsibilities: Provide assistance to SERVEONE US branch by responding to clients related to orders and products (Location: TN & GA)

• Assisting customers of US branch with product-related questions by email and in person
• Handling claims regarding refunds or exchanges
• Processing orders are given over the phone, email, or internal ERP system
• Handling communication with customers and vendors to ensure on-time payment
• Assisting in coordinating the delivery process to meet guarantees to customers
• Managing relationships with customers
• Updating internal databases with account information
• Liaise with internal teams to ensure proper pre/post- sales service
• Prepare, file, and retreive sales-related documents such as invoices and PO Status
• Assisting all sales related work

Qualifications:

• Strong communication skills with a problem-solving attitude
• Excellent computer skills (MS Office)
• Organizational and time-management skills
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment setting
• Bachelor's Degree

Benefits & Compensation

We believe in taking care of our team. This position offers a robust benefits package designed to support your health and long-term financial security:

• 100% Paid Premiums: Full coverage for Medical, Dental, and Vision insurance.

• Retirement: 401K matching program, eligible after just 30 days of employment.

• Paid Time Off: 15 days of PTO (earned on the 1st day of work).

• Holiday Pay: 15 National Paid Holidays per year.

Equal Employment Opportunity Statement

Serveone America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.