Job Description

ACCOUNT COORDINATOR

The Account Coordinator is the “right-hand” person reporting to the Account Manager and/or VP, Client Partner. This person will be an integral part of the Account Management team in the organization of agendas, responding appropriately to various correspondence and coordinating meetings, travel and expenses. The Account Coordinator will prepare and organize special presentations, document meeting minutes, as well as prepare reports and ad hoc materials.

Responsibilities:

• Organize and set agendas for weekly Account Manager client meetings
• Assume ad hoc requests and assist in the coordination, preparation and promotion of small projects and special events
• Attend meetings alongside the Account Manager and document the information from those meetings
• Prepare appropriate PowerPoint presentations and present data in spreadsheets
• Liaise with Account Manager, VP, Client Partner and Production teams
• Scheduling meetings for the Account Manager- with the internal team, departments, client, vendors
• Liaise and communicate on behalf of the AM and VP, Client Partner with CM departments, vendors and the client
• Liaise with other agency’s working with the client regarding information sharing, document sharing, scheduling meetings and maintaining communications among agency leads working on the client’s business
• Respond appropriately to various correspondences on behalf of Account Manager including screening phone calls, responding to e-mails, letters, invitations, etc. Delegate the correspondence to appropriate staff
• Awards submission support with internal CM communications team and the client
• Support and communicate with Marketing and Business Development department teams as required
• Communicate with the entire account team re: Account Manager communication, vendor communication, etc.
• Providing travel support- collaborate with leads and client on setting agenda(s), flights, hotels etc.

Requirements:

• 1-2 years of professional experience, preferably in an Administrative Assistant / Coordinator role in an interactive environment or advertising agency
• Post secondary education desired
• Highly proficient in the use of MS Office products, Internet browsers and PowerPoint
• Excellent word-processing skills
• Excellent communication skills, both oral and written
• Thorough, detail-oriented and highly organized as well as a knack for keeping others well-organized
• Ability to multi-task and meet tight deadlines
• Ability to work well under stress and in a dynamic environment
• Outgoing, self-motivated and assertive
• Independent, but also a team player with effective interpersonal skills; ability to be a global thinker
• Proactive, diplomatic and diligent when following up
• Good use of tact and judgment

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.Salary Range $55,000—$60,000 USD

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.comand us.greenhouse-mail.io We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx