Job Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology is in search of an Account Coordinator to join our dynamic Sales team. As the initial point of contact for customer inquiries regarding premium branded products, this role is pivotal in ensuring a seamless sales process. Reporting directly to a Sales Supervisor, the Account Coordinator will play a crucial role in vetting potential buyers, ensuring they meet qualification criteria before passing leads to teammates for further engagement.

PRIMARY RESPONSIBILITIES

A successful Account Coordinator will:

• Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and live chat
• Communicate with customers to qualify leads, identify project details, and route leads throughout the sales team
• Meet team KPIs related to customer engagements, customer contact timelines, and inbound and outbound calls
• Proactively and reactively reach out to customers to increase customer retention, engagement, and satisfaction
• Have a collaborative demeanor to build relationships and trust with internal team members and customers
• Additional projects or duties as assigned

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or GED required; Associates or Bachelors degree preferred
• Preferred previous experience in a customer service or sales role such as in retail, restaurant, sales, or an office environment
• Friendly and team-oriented attitude to Win as a Team
• Microsoft Office Suite proficiency
• HubSpot or CRM knowledge a plus
• Efficient and detail-oriented
• Ability to type 45 WPM

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO
• 7 company-paid holidays
• Hybrid work schedule for select departments
• Paid volunteer time
• 401k with match
• Medical, vision, and dental insurance options, FSA, and HSA
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee Assistance Program
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.