We are seeking a highly organized, proactive, and customer-focused Account Coordinator to join our Building Services team in our Toronto office, supporting service delivery across the Greater Toronto Area This role plays a key part in supporting Account Executives in the management and execution of major service accounts, ensuring operational excellence, strong client relationships, and seamless coordination across teams.
Why This Role Matters to Modern Niagara
The Account Coordinator is essential to delivering a high-quality customer experience across our major service accounts. By supporting account management activities, coordinating schedules, maintaining critical documentation, and monitoring performance metrics, this role helps ensure our clients receive reliable, responsive, and professional service aligned with Modern Niagara’s standards.
Key Impact / Purpose
The Account Coordinator supports the success and growth of key client accounts by enabling Account Executives to focus on strategy and relationship management. Through strong organization, communication, and process discipline, this role contributes to operational efficiency, risk mitigation, and continuous improvement across service delivery.
Duties and Responsibilities:
Support Account Executives in the management of major service accounts within the GTA
Assist with assessing customer service needs and coordinating solutions with internal teams
Serve as the primary user for client portals, ensuring compliance with established processes and approval requirements
Manage Certificate of Insurance (COI) requests and distribution
Manage WSIB certificate requests and distribution
Manage Form 1000 requests and distribution
Complete, submit, and maintain mandatory documentation related to security clearance, health & safety, work permits, and certifications
Build and maintain schedules for planned maintenance work based on established timelines and KPIs
Coordinate scheduling and tracking of planned maintenance activities
Monitor customer metrics and escalate risks or concerns to Account Executives and Management as required
Support continuous improvement initiatives related to process changes, account management, issue resolution, and order closure
Assist with job planning, reporting, CMMS management, and customer updates
Support administration and coordination for small projects and service repairs
Maintain regular communication with clients on assigned accounts to support service delivery and satisfaction
Must haves:
3+ years of experience in the HVAC, Plumbing, or Electrical services industry
Proven experience supporting internal and external customers in a commercial services environment
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
Ability to work effectively under pressure and meet deadlines
Customer-focused mindset with the ability to respond quickly and professionally to client needs
Excellent verbal and written communication skills
Strong time management and prioritization skills
Ability to effectively present information and respond to questions from clients, customers, and internal stakeholders
Demonstrated initiative, problem-solving ability, and desire to learn and grow
Technical & Computer Skills:
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Comfortable working with client portals and computerized systems (CMMS experience an asset)
This is a new position. Expected annual compensation; $65,000 - $75,000
About Modern Niagara
Who We Are
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.
Our Culture & Values
We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.
Diversity, Equity & Inclusion at Modern Niagara
We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.
If you require accommodation at any stage of the recruitment process, please contact us so we can make appropriate arrangements.
We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.
We build for life.
We build for the life that happens indoors. We know that Canadians spend the vast majority of their time inside buildings. From receiving healthcare to legislating and representing citizens to participating in sports and other activities, we make any space comfortable and healthy for those who use it. We are committed to providing exceptional occupant experiences.
We build for the life of the building. Buildings can best reach the objectives they were set out to achieve when we look at them over the course of their entire life, including design, construction, operation, maintenance, and improvement. For us, using data and evidence to inform decisions provides us and our partners with an effective path towards high-performing, sustainable facilities.
We build for the life of our communities. We know that buildings do not exist in a vacuum. Buildings, streets, and the people that occupy and use them are but a few of the ingredients that make up our cities and communities. We believe that nurturing social equity, enabling economic activity, and reducing our impact on the environment in all that we do – including how we build and maintain our buildings – is integral to playing a positive role in sustaining our communities for us and for future generations.
Modern Niagara helps building owners, managers, and general contractors achieve their objectives by meeting the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes.
Recognized by SMACNA and Canadian Occupational Safety Magazine among Canada’s safest employers since 2019, Modern Niagara has been a Platinum Club member of Canada’s Best Managed Companies since 2002.
