Job Description

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Account Clerk II #(48739)

Location: Virginia Beach, VA
Type: Full-Time

Payrate: $17.64 per hour

Schedule Monday – Friday, 8:30 a.m. – 5:00 p.m.

About the Position

The Account Clerk II provides essential administrative and customer service support for Early Childhood Programs. This position serves as a key point of contact for families, caregivers, and staff while performing clerical tasks such as handling phone calls, responding to emails, managing registrations, tracking orders, and preparing reports. Strong communication skills, accuracy, and proficiency in Microsoft Office are essential for success in this role.

Key Responsibilities

Customer Service & Communication

• Serve as a primary point of contact for families, caregivers, and staff.
• Answer incoming calls, respond to emails, and provide timely, accurate information regarding program registration and services.
• Assist families with the registration process and help resolve customer inquiries.

Administrative & Clerical Support

• Maintain accurate records, registration forms, and documentation for private-pay, Subsidy, and MDP participants.
• Support the collection, organizing, and filing of required program documents.
• Assist in maintaining Early Childhood online registration and waitlists.

Data Entry & Reporting

• Create and update weekly, monthly, quarterly, and annual reports related to registration, attendance, staffing, and licensing.
• Enter and maintain data in internal tracking systems with a high level of accuracy.
• Track staff training updates and notify supervisors of upcoming expirations.
• Support accident report tracking and enter information into the Risk Management System.

Program Support

• Assist marketing and outreach efforts by helping prepare materials and sharing information with families and community partners.
• Participate in community events to support awareness and promote Early Childhood Programs.
• Collaborate with supervisors, HR, Training & Development, and Creative HQ to ensure timely communication and accurate program information.

Qualifications

• Strong customer service and communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Experience handling calls, emails, data entry, and document management.
• Ability to multitask, stay organized, and maintain confidentiality.
• Prior administrative, clerical, or assistant experience preferred.

Weekly pay and benefits available!