Job Description
Job Location: City Hall - Sterling, CO 80751
Position Type: Full Time
Salary Range: $18.01 - $22.94 Hourly
Position descriptions/specifications are only intended to present a descriptive summary of the range of duties, tasks, and responsibilities associated with a specified position. Therefore, descriptions/specifications may not include all duties performed by the individual. In addition, descriptions/specifications are intended to outline the minimum qualifications necessary for entry into the position/class and do not necessarily convey the qualifications of incumbents within the position/class.
PRIMARY PURPOSE OF POSITION: Performs customer service activities in collecting revenues and funds, applies payments to accounts and follows standard procedures prescribed by law, policy or departmental regulations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Under direct supervision of the Finance Director, the Account Clerk I operates within the City of Sterling’s policies/procedures and quality standards while performing the following essential functions and responsibilities: (Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)
1. Process accounts payable; verify invoices, contact vendors, process payments, balance vendor statements;
2. Process accounts receivable; process bulk water billing, calculate invoices, prepare statements;
3. Waits on customers at drive-up window and counter to receive payments in the form of cash or check and makes change when necessary;
4. Collects departmental revenues and prepares receipts;
5. Performs routine clerical work, opens mail, answers telephone, files, types letters and documents;
6. Writes up water meter investigation orders, turn on/turn off orders and prepares leak check notices;
7. Prepares purchase orders, permits and licenses;
8. Operates a computer utilizing such software programs as word processing, spreadsheets, and databases;
9. Works in enclosed environment with multi- stations requiring close communication with co-workers and limited privacy;
10. Deals with the public in a cordial, tactful and professional manner which serves to maintain and develop effective working relationships with clientele. Maintain customer service expectations of the department when dealing with customers or fellow employees either in person or on phone;
11. Follows all applicable safety rules and regulations.
12. Maintains confidentiality of data and information;
13. Performs other related functions as otherwise assigned, delegated or required by the Finance Director.
SUPERVISION OF OTHERS: Has no responsibility for supervision.
Physical Requirements:
1. Physical requirements include ability to extend hands(s) and arm(s) in any direction; pick, pinch, work with fingers and palm as well as whole hand; performs sedentary physical work which requires the ability to lift twenty (20) pounds and carry objects weighing up to ten (10) pounds; some pushing, pulling, and climbing; move about on foot to accomplish tasks; push/pull, lift, move, draw/drag, haul or tug objects in a sustained motion for extended periods of time.
2. Physical mobility sufficient to negotiate work areas to perform the primary purpose of the position.
3. Manual dexterity sufficient to operate keyboard devices requiring repetitive arm/hand movements
4. Cognitive ability sufficient to perform and understand and apply simple to complex mathematical concepts.
5. Visual acuity sufficient to perform work which deals largely with preparing/reviewing reports and records and for visual inspection which may involve proofreading information entered into a computer or report and for relaying information to requesting party.
6. Hearing acuity sufficient to receive, comprehend and understand detailed information through oral communications, telephone conversations, radio traffic, etc., and to make fine discriminations in sounds in order to perform duties safely.
WORKING CONDITIONS: Work performed in surroundings in which temperature, contaminants, and noise are not normally encountered; hazards are minor and controllable.
MARGINAL FUNCTIONS:
1. May assist in special projects as needed or otherwise delegated;
2. May assist in liquor licensing process;
3. May assist in preserving official City documents, resolutions, ordinances, and minutes;
4. May perform other related duties as assigned or required.
The degree of knowledge, ability and physical requirements as outlined under this section is that which is necessary to satisfactory perform the essential functions of this position. Employees should be able to explain and demonstrate that the individual can perform the essential physical functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and possess the necessary physical requirements, with or without the aid of mechanical devices, to perform safely the essential functions of the job.
Knowledge of:
• Standard customer service delivery practices and procedures sufficient to be able to process various types of contacts associated with customer service duties;
• Phone systems, 10-key calculators, computers, and electronic data processing;
• General office procedures sufficient to be able to ensure proper operation;
Ability to:
1. Organize daily work schedules to optimize daily productivity to meet established department goals;
2. Express or exchange ideas effectively to a diverse audience by means of the spoken word and/or written documents;
3. Perform arithmetic computations (examples: add, subtract, multiply, divide, and use percentages rapidly and accurately and to perform routine clerical tasks such as typing, filing or use of 10-key calculator
4. Work under deadlines and with frequent interruptions;
5. Work with angry or difficult customers;
6. Represent Department and the City of Sterling in a positive responsive manner to the public, fellow employees, and supporters;
7. Communicate in an effective, cordial, tactful, and professional manner suitable for the situation, using appropriate English, while performing activities in which employee must convey detailed or important spoken instructions to co-workers, members of the general public and vendors;
8. File documents alphabetically, numerically or chronologically.
9. Comprehend and follow complex written and/or oral instructions, to compile information, to complete and file accurate reports, with minimal supervision;
10. Demonstrate the safe operation, and performance of minor maintenance of equipment associated with or used in course of accomplishing the primary purpose(s) of the position;
EDUCATION, EXPERIENCE AND TRAINING:Education: High School or G.E.D.
Experience: Two (2) years of experience in accounts receivable, accounts payable, customer service, handling cash, and in the operation of standard office machines, including computer terminals and 10 key calculator.
Training/Certifications: None
Special Requirements: Possess and maintain the appropriate CO operator’s license for the type of City owned vehicle which the employee may operate in the scope of employment.
What We Offer:
- Health coverage you can count on – Medical, dental, and vision insurance with multiple plan options.
- Peace of mind – City-paid life and AD&D insurance, plus options to add more coverage for you and your family.
- Support when you need it – Short-term and long-term disability insurance.
- Time to recharge – Paid time off starting at 7.39 hours per pay period (and growing with service) plus paid holidays.
- Future-focused – 5.37% City contribution to a 401(a) retirement plan after one year, plus voluntary 457(b) pre-tax and Roth savings plans.
- Wellness perks – Incentives for participating in wellness activities, and free access for you and your household to the Sterling Recreation Center and Logan County Shooting Range.
- Extra protection – Optional supplemental insurance plans, plus legal and identity protection options.
- Always here for you – 24/7 confidential Employee Assistance Program for counseling, resources, and work-life balance support.
View our full employee benefits package here.
Apply Now – Position Open Until Filled.
If you're ready to start a meaningful job with strong benefits, training support, and long-term growth potential, apply today!
The City of Sterling is an Equal Opportunity Employer.
We welcome applicants from all backgrounds who are ready to roll up their sleeves and make a difference.
