Job Description

JOB SUMMARY The Account and Business Development Director at Plugin is a senior leadership role responsible for the strategic management of key client relationships, the growth of the agency's client portfolio and the overall quality of service delivery across all accounts. You will lead, mentor and manage a team of an Account while acting as a strategic partner to Plugin's most important clients, ensuring the agency consistently delivers outstanding digital, content and media work that drives real business results KEY RESPONSIBILITIES Own and manage the agency's most strategic client relationships at a senior level, acting as a trusted business partner. Provide strategic oversight across all client accounts, ensuring work is commercially sound, creatively strong and delivered to the highest standard. Lead, manage and mentor the Account Management team, setting performance expectations and driving a culture of accountability and excellence. Develop and present strategic proposals, campaign plans and growth strategies to senior client stakeholders. Identify and convert new business opportunities, both within existing accounts and through new client acquisition. Oversee the financial performance of client accounts, including budget management, forecasting, invoicing and profitability monitoring. Collaborate closely with creative, digital, content and media teams to ensure integrated delivery of client campaigns. Lead and contribute to new business pitches, RFPs and agency presentations at a strategic level Monitor and report on account performance, client satisfaction and commercial metrics to leadership. Resolve escalated client issues swiftly and professionally, maintaining the agency's reputation and relationships. Stay ahead of industry trends in digital marketing, content strategy, social media and media planning to bring fresh thinking to clients. Requirements REQUIREMENT Significant experience in a senior account management or account leadership role within a digital, content, creative or media agency. Strong strategic thinking with the ability to develop and present compelling client proposals and growth plans. Demonstrated ability to manage, lead and inspire a team while maintaining client delivery standards. Deep understanding of the digital, content and media landscape, including social media, paid advertising, influencer marketing and media planning & buying. Commercial acumen with experience managing budgets, revenue targets and account profitability. Exceptional communication, presentation and negotiation skills at senior client and stakeholder levels. Proven track record of growing client accounts and winning new business. Highly organised with the ability to manage multiple high-value accounts and teams simultaneously. KEY PERFORMANCE INDICATORS ● Revenue growth and retention across all managed accounts ● Client satisfaction and long-term relationship health ● New business conversion rate from pitches and proposals ● Account Manager team performance and development ● Budget adherence and account profitability ● On-time, on-brief delivery across all client campaigns CORE COMPETENCIES Strategic Client Leadership · Business Development · Commercial Acumen Team Leadership & Mentorship · Negotiation & Influence · Digital & Media Expertise Executive Communication · Problem Solving · Operational Excellence