Job Classification:
Sales - Sales
For over 100 years, Prudential’s diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services. We are known for delivering on our promises and are recognized as a trusted brand and one of the world’s most admired companies.
Prudential Retirement Strategies is an industry leader in the Stable Value, Pension Risk Transfer, Structured Settlements, and Retail Annuities businesses. The Structured Settlements business delivers financial security to personal injury claimants and their families through long term financial arrangements that provide financial wellness at a time of uncertainty in their lives. We are an industry leader in this space because of our financial strength and focus on our long-term commitments to our customers.
The role
Prudential’s Structured Settlements Business is seeking a Relationship Management Support Associate. The Relationship Management Support Associate, as a member of the Onboarding and Administration Team, will report to the Manager, Onboarding and Administration.TheRelationship Management Support Associateis an entry level positionresponsible for performing variousoperational activities,including but not limited to, new sale set up, processing client requests, and contract delivery The individual in this role will work closely with the Relationship Management, Onboarding, and Advanced Underwriting Teams within Structured Settlements, and our internal and external partners.The positionwill be a hybrid rolebased in Newark, NJ.
Primary responsibilities include
Meet or exceedService Level Agreements for processing customer requestsincludingmedical requests, document attachment, new sale set up,and contract mailings
Monitora sharedmailboxto ensure timely resolution of client requests/inquiries
Ensure timely upload of contracts to the Structured Settlements website
Manage applicable spreadsheets and prepare metrics to ensure proper processing of work
Answer and resolveincomingemails andcallsfrom external distribution channel
Process Post Issuance Changesas needed
Your Expertise
What you’ll need to succeed:
Bachelor's Degree, open to recent graduates
Possess excellent attention todetail
Ability to work as part of a team, but also requires the ability to work independently and provide timely results
Self-motivated with a positive ‘can-do’ attitude
Strong Interpersonalskills, bothwrittenand verbal
Strongtime management skills
Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, One note)
Flexibility to work overtime based on work volumes andbusiness needs
#LI-MG1
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $45,700.00 to $75,500.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
Prudential Financial (NYSE:PRU) was founded on the belief that financial security should be within reach for everyone, and for over 140 years, we have helped our customers reach their potential and tackle life's challenges for now and future generations to come. Today, we are one of the world’s largest financial services institutions, offering individual and institutional clients a wide array of financial products and services. With operations in the United States, Asia, Europe and Latin America, we are known for delivering on our promises to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We also have one of the most recognized and trusted brand symbols: The Rock®, an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in our industry. We offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (Pru.us/disclaimer)
