Job Description

Level: Experienced
Job Location: Cash-Wa Kearney - Kearney, NE 68845
Position Type: Full Time
Travel Percentage: None
Job Shift: Day Shift (8am-5pm), Monday-FridayAccount Assistant - School & Healthcare Foodservice Sales

Position Summary:  Function as the administrative support of the School & Healthcare Foodservice Sales team working with both internal and external clients to retain and build our client base.
Job Duties
This is a list of current major job duties and expectations, but includes other duties as assigned.
- Manage assigned school & healthcare accounts in a manner that will ensure customer satisfaction while achieving Sales and Gross Profit Plan Goals.
- - Develop a strong business relationship with customers within assigned business segments via phone and email contact.  Includes contact with assigned accounts on a scheduled basis.
- - Assist with and monitor customer orders via internet ordering systems, email, fax, or call in with a goal of all customers placing orders on-line.
- - Draft letters, memos, and emails to keep customers and internal departments updated on activities.
- - Provide superior consultative sales and service by utilizing Order Management Systems, Enterprise Café (CRM), and other Customer Solution Tools to manage accounts to per-determined sales goals.
- - Focus on increasing sales through account penetration with a focus on key product categories.
- - Review and improve service levels by monitoring out-of-stocks and substitution reports, weekly sales, inventory, number of deliveries, and other reports.
- - Monitor contract pricin
- - Process customer credits in a timely manner and perform customer collections working proactively to keep accounts current.
- Assist School and Healthcare Consultants and Bid Coordinator
- - Maintain customer contact information in Customer Relationship Management (CRM) System
- - Monitor customer purchases to identify voids and suggest products to sell the complete package.
- - Research prospect accounts.
- - Communicate product information to customers in a timely manner (including, but not limited to market updates, shortages, new items, etc.).
- - Assist with bid preparation and proposals as assigned.
- - Develop reports for customer business, both new & current.
- - Assist with new business roll-out as assigned.
- - Maintain product nutrition files (including CN/PFS documentation) by entering product information and uploading documents to the CWD Portal.
- - Attend Customer and Prospect meetings as assigned.
- Assist Purchasing
- - Review bid information and customer menus to identify items needed in quantity.
- - Report large item pulls, potential short-inventory, or special upcoming events that impact inventory to Purchasing
- - Monitor and communicate product shortages.
- Assist Operations
- - Communicate changes in delivery requirements
- - Monitor and communicate special routing requests (off-day/special delivery, and recovery)
- - Monitor number of deliveries.
Education &

Experience:
- High school equivalency required; some college preferred
- Sales experience preferred
- Experience in School, Health Care, or Food Service strongly desired
Knowledge, Skills, and Ability:
- Friendly and efficient customer skills
- Computer stills required, knowledge of MS Word and Excel
- Good oral and written communication skills required
- Strong ability to prioritize and organize is vital.
- Must work well in groups and be able to manage heavy workloads with many interruptions.
Knowledge, Skills, and Ability:
- Some travel may be required