Job Description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Manage operational activities for key customers including change requests, pricing and contracts coordination, remediation planning and follow-up, reporting, and analyzing and monitoring account guidelines. The Account Management Analyst will work closely with accounts managers to execute on customer account needs.

Responsibilities

• Manage PSO maintenance requests and follow-ups including coordinating with sales support, pricing, and contracts teams to complete requirements
• Coordinate and manage invoicing, verification's, public records, technical and/or other remediation plans with internal teams including root cause analysis, and corrective action process
• Create process documents and templates, assist with business review data and document processes in systems as necessary. Review forms, presentations, and reports, and confer with Account Management to develop strategies and proactively identify problems and improvements.
• Monitor operational guidelines and trigger events to help drive proactive client communication and retention efforts. Gather and analyze data and assist in developing solutions or alternative methods of proceeding.
• Work with Account Managers and Operations to proactive report trends, prioritize, communicate and manage priorities with internal teams to ensure effective case management, problem resolution, and expectation management
• Running, Analyzing and Developing Reports
• Manage tasks such as batch uploads, SLA program penalty payouts, requesting CDs, account collections, EWS program support.

Qualifications

• Bachelors Degree and/or equivalent education and/or experience required.
• 2-3 years customer services, operations, or business analysis experience.
• Working knowledge of HireRight applications and processes preferred.
• Communicate effectively with others in writing and verbally and ability to influence others
• Generate Reports via Excel, via Business Objects considered a plus
• Professional Presence; Ability to work with people in multiple roles in an organization
• Microsoft PowerPoint skills
• Experience with Microsoft Office Products
• Identify things that must be changed to achieve a goal
• Know how to find information and identifying essential information
• Use logic and analysis to identify the strengths and weaknesses of different approaches

What do we offer

HireRight offers its employees a permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Lunch Vouchers
• Paid Lunch Break (30 Minutes)
• Group Life Insurance
• Career Path & Opportunities to Grow
• Glasses Voucher
• Friendly Atmosphere
• Professional Training
• Cafeteria of Benefits
• Multisport

Please submit your resume in English.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.