Job Description

Account Agent (contract position)

Department: Delivery Hub

Employment Type: Full Time

Location: Pakistan

We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.

Key Responsibilities

• Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
• Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
• Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
• Collect, document, and analyze client feedback to help improve service quality
• Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
• Handle incoming calls and requests from business clients in a professional and solution-oriented manner

Skills, Knowledge and Expertise

• 1–3 years of experience in account management or a related field
• Strong negotiation and communication skills
• Proficiency in Google Sheets
• Excellent knowledge of the local market
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Based in Lahore, Karachi, or Islamabad
• Fluency in Urdu and English