For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
In the role of Account Advocate working on-site in Pewaukee, Wisconsin, you will be part of the Business Solutions OTC team.
The Account Advocate provides customer and administrative support to assigned accounts. Responsible for providing customer support to accounts through various communication channels and customer portals regarding lead times, quotes, and product information this individual will also be the subject matter expert within their designated accounts on customer operations compliance and procedures, resolving issues with urgency, efficiency, and compassion. The role is also responsible for the administration and management of customer orders, pricing changes, compliance deductions as well as other internal processes and system information to ensure compliance with assigned customer requirements are met.
Major Responsibilities
Ownership and responsibility for processing, revising, cancelling,monitoring, and tracking assignedcustomer’sorders to ensure on time shipping and that all customer operational requirements are met.
Provide excellent customer service by answering inquires on product information,pricing,and availability to ourcustomersretail channel partners via phone, email, and customer portals. Training new team members and cross training for colleague support and back up.
Collaborate with internal departments to manage the implementation of internalprocessesthat ensure compliance with customer requirements as well as addressing any opportunities to improve compliance adherence.
Ensure EDI information such as pricing, order acknowledgements, and inventory istransmittedto partners correctly
Maintain customer information withinERPsystem for assigned customerbase.
Manage information and communication in external customerportals.
Other duties as assigned by leadership
Minimum Job Requirements
Education
Associate's degree in businessor equivalent experience
Work Experience
2-year relevant finance,salesand/or customer service experience
Knowledge / Skills / Abilities
Proficiencyin Microsoft Office Suite software
Effective verbal and written communication skills
Great attention to detail
Excellent interpersonal skills
Effective time management, organizational, and prioritization skills
Able to plan and coordinate cross functional process implementation
Preferred Job Requirements
Work Experience
Previousexperience using SAP or equivalentERP
Experience with Microsoft Office suites includingExcel
Prior experience in B2B customer service, sales support, inventory control, or administrative role
Experience supporting Retail customers in a manufacturing environment.
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Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Generac is the total energy solutions company powering a smarter world. We help free people to use energy on their own terms by giving them access to reliable energy that is also cleaner, more efficient and better managed.
We do this by making homes a sanctuary where people have reliable power so they can safely and comfortably work, learn and entertain. Around the world, our commercial and industrial solutions are trusted to power and support businesses and critical infrastructure to protect against the challenges of an aging power grid, increasingly severe weather and escalating energy demands and rising rates.
As an industry pioneer, we are relentlessly focused on the future of energy management. We’re ushering in a new era of energy solutions where we are exploring new technologies, delivering connected solutions and protecting against increasing energy costs for consumers and commercial users.
