As an Accommodation Manager at Mezzino Limited, you will be a proactive self-starter with strong organisational and interpersonal skills. You will oversee the daily operations of a student accommodation site, ensuring a safe, efficient, and welcoming environment for residents. Your role involves maximising occupancy levels, maintaining the property's operational efficiency, and building strong relationships with students, their parents, university personnel, and external contractors.
Main Responsibilities
• Ensure the property is secure and well-maintained at all times.
• Maintain high standards of property presentation and cleanliness.
• Conduct sales tours and show flat viewings to maximise occupancy.
• Ensure required maintenance work within the properties is reported and completed in a timely manner
• Achieve property KPIs, including arrears, occupancy, and customer satisfaction targets.
• Maintain accurate customer information in both the Mezzino booking system and other digital or hard-copy files, ensuring data security and GDPR compliance.
• Work collaboratively and flexibly to help the overall team deliver its objectives, supporting colleagues, suggesting improvements and sharing best practice.
• Oversee summer room turnaround, including check-ins/outs and inspections.
• Assist in obtaining and maintaining the HMO license and landlord accreditation (ANUK).
• Build and maintain relationships with local universities and higher institutions, attending events such as Open Days and Housing Fairs.
Person Specification
• Strong organisational and interpersonal skills, with the ability to manage multiple tasks and stakeholders effectively.
• Proficiency in Office 365 and familiarity with property management systems.
• Flexibility to adapt to the seasonal demands of the student accommodation sector, including occasional weekend work during peak periods.
• Strong ability to prioritise workload and manage competing tasks effectively.
• Confident in addressing disciplinary or welfare issues with sensitivity and professionalism.
• Able to work well under pressure and take initiative.
• Honest, reliable and trustworthy.
• Ideally minimum of 2 years' experience in accommodation management, preferably within the student housing or hospitality sectors.
Benefits
Mezzino (www.mezzino.com) is a privately owned property company specialising in the management of student accommodation blocks. Established in 2010, we now manage over 13,300 beds in 52 schemes in 24 cities across the UK & Ireland.
We are responsible for the collection of gross rents in excess of £105m and oversee a property portfolio with a combined value in excess of £1.5 billion.
Mezzino has built strong relationships with universities and is regarded as a preferred supplier for quality student accommodation. We abide by the National Code of Standards for Larger Developments for student accommodation and are accredited by The Accreditation Network UK (ANUK). The Code enjoys the support of The National Union of Students (NUS), UK Government, the Association for Student Residential Accommodation (ASRA), and defines a benchmark standard for student accommodation in the sector in which we specialise. In addition, we are regulated in Ireland by the Property Services Regulatory Authority (PSRA) and in Scotland we are Safe Agent Qualified (SAQ), in Wales we are Rent Smart Wales (RSW) regulated, adhering to their code of conduct, and obliged to act in a professional manner with clients, customers, suppliers and relevant third parties. Mezzino is also regulated and fully compliant with the Royal Institution of Chartered Surveyors (RICS).
We aim to roll-out the Mezzino brand throughout the UK, Ireland and wider in to Europe by creating new partnerships with universities, colleges, specialist schools, landlords and developers. Over the course of the next 5 years we intend to secure the management of an additional 20,000 student beds.
