Job Description

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

Here at UPP we currently have an exciting opportunity for an Accommodation Enquiries Assistant to join our Reading team.

This is a permanent position working 37.5 hours per week from 9.00am – 5.30pm, Monday to Friday. The salary is £24,655 per annum.

We are looking for an Accommodation Enquiries Assistant to join us at the Reading campus and play a key role in helping us deliver exceptional services. You will work as part of the customer services and sales advisory team, being a key point of contact and guiding students through the full accommodation sales journey, ensuring our services respond to individual and changing needs of students. The difference you make will be evident in continued high occupancy rates and strong student satisfaction feedback.

If you’re proactive, people‑centred and enjoy solving problems with a smile, you’ll thrive in this role and play a meaningful part in shaping the student experience.

Role responsibilities will include:

• Triage all incoming customer queries via a front facing service desk, telephone calls, live chat enquiries and email enquiries

• Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries

• Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure

• With marketing colleagues, support the delivery of all year-round accommodation lettings/recruitment and marketing activity to assist in the delivery of lettings

• Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team’s monthly reporting requirements

• Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements

We are looking for you to already be working in an administrative role within a busy environment and be:

· Passionate about delivering excellent customer experience

· An effective communicator who is organised, accurate and focused on the detail

· Motivated to achieve and exceed performance targets

· Proactive with a can do attitude, willing to learn about room management and related

systems/processes

Experience of working within a student and/or sales environment whilst not essential, would be beneficial.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We are a team with energy, pace and passion; if that sounds like you, apply today.

To be added by Recruitment Team before posting