Job Description

OVERVIEW: The Accessories Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing customer service and ensuring the smooth operation of the accessory department through receiving, stocking, selling, promoting, distributing equipment and parts to customers and to other departments.

KEY TASKS:

• Serve the internal or external customer in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Assist customers by outfitting them correct safety gear, water toys, life jackets, etc
• Track new/used boat delivery sales, selling and marketing to each sold boat customer.
• Sort and place materials and accessories/parts on racks, shelves, or in bins.
• Enter accessories/parts inventory information through use of company software.
• Place price tags as appropriate on merchandise
• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager and Operations Manager.
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Place orders for special order parts as required
• Inform technicians and customers of arrival of special order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date.
• Any other duties as assigned.

KEY RESULT AREAS:

• Internal/external customer satisfaction
• Accurate paperwork and parts files
• Communicate effectively with internal and external customers about products
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Up-to-date catalogs and parts brochures

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