Job Description

Full-time Opportunity |Monday – Friday | Competitive Pay

As an Accessibility Technician, the employee shall assist in assembling, modifying and delivering accessibility equipment in a timely manner as well as identifying and solving any malfunctions related to the equipment.

Responsibilities:

Maintenance

• Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients’ home and/or facilities as per factory and clinical specifications.
• Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.
• Set up and install out of store delivery of products at customers' homes and facilities.

Customer Service

• Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment.
• Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment.
• Keep track of customer records, including quotations, work orders, customer orders and invoices. (Combine with 4 task) , Title: customer administration
• Complete quotations, work orders and customer orders for effective and accurate customer billing.
• Work with the instore Customer Service Representatives to review the day's paperwork and assist the Warehouse Technician in putting Accessibility products away.
• Provide in store and out of store customer service including assistance with selection of medical products by customers and liaison with therapists.

Troubleshooting Repair

• Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
• Trouble shoot faulty equipment for customers either over the phone or on-site at the clients' home.
• Fabricate and install customized components for customer equipment within the guidelines established for such work.

Additional Duties

• Communicate directly with suppliers and their staff for the purposes of obtaining technical assistance, resolution of warranty issues, obtaining Return Authorizations and ensuring defective goods are returned in the manner prescribed by the supplier.
• Ensure NSM name stickers are on all equipment.
• Acquire continual education through product literature and in-house training on new products and services and attending manufacturer specialized training courses or in-branch training sessions.
• Pick up equipment from customer residences and review that all components of the equipment are returned and not damaged.
• Manage time by attending to appointments at the time reserved, contacting the NSM branch if appointments are running late, returning to the branch to perform in-branch duties when appointments are completed.
• Assist other technicians in the performance of their duties when asked, including the delivery of equipment to customers and assistance with repairs.
• Attend seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications, and deliveries.

Other duties as assigned that include inventory, warehouse management and sales floor or any other task or duties required in the branch.

Benefits:

• Paid Time Off (PTO)
• Health, Dental & Vision Insurance
• 401k Company Match
• Tuition and Education Assistance

Physical Demands and Qualifications:

• Can lift 75+ pounds
• Must pass drug and background check
• Valid driver’s license
• High School Diploma or equivalency certificate

All NSM Positions:

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Individuals will be expected to maintain a professional work environment at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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