Job Description

Join us if you are proactive and passionate about accessibility and digital inclusion. You have broad knowledge of the barriers that impact those with disabilities and how to address them. You are also able to create and maintain partnerships with multiple teams and stakeholders. Your work will have a significant impact on our company, our customers, and our business partners.

Replace the first sentence with "As an Accessibility Specialist Associate within our accessibility and digital inclusion team, you are proactive and passionate about accessibility and digital inclusion.

Job responsibilities

• Provide expert accessibility guidance within an agile environment by collaborating throughout the entire product lifecycle. Ensure accessibility requirements are integrated into design, content, development, testing, release, and ongoing maintenance.
• Apply accessibility standards and best practices to a wide range of the firm’s digital properties and customer-facing channels. Ensure compliance with relevant regulations and internal policies.
• Support the identification, triage, and prioritisation of accessibility defects. Analyse and determine the root cause of customer-reported accessibility issues or concerns.
• Contribute to the management and continuous improvement of firm accessibility standards by conducting research, collaborating with cross-functional teams, and leveraging knowledge of current and emerging accessibility trends.
• Build and maintain strong relationships with stakeholders, including product owners, designers, engineers, and business leaders. Foster support for digital accessibility initiatives and help sustain the maturity and effectiveness of the accessibility program.
• Stay informed about emerging accessibility standards, technologies, and tools. Proactively analyze their impact on current firm standards and recommend updates or enhancements as needed.
• Assist in developing and delivering accessibility training and awareness programs for teams. Promote a culture of inclusion and digital accessibility across the organisation.
• Participate in accessibility reviews, audits, and user testing, including the use of assistive technologies, to validate and improve the accessibility of digital products and services.

Required qualifications, capabilities and skills

• Ability to prioritise tasks, work independently, and collaborate effectively as part of a team
• Excellent knowledge of accessibility standards and legislation, including WCAG 2.2, PDF/UA, EN 301 549, the European Accessibility Act (EEA)
• Expertise in assistive technologies across multiple platforms and operating systems, including:
  • Web (Windows and macOS)
  • Mobile (Android and iOS)
  • Tablet (Android and iOS)
• Strong technical knowledge and practical experience applying accessibility guidelines using technologies such as HTML, CSS, JavaScript, and WAI-ARIA, as well as native and React Native mobile development
• Fluency in English

Preferred qualifications, capabilities and skills

• IAAP-related certification (such as CPACC, WAS, or ADS)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.