Job Description

The Accessibility Expert is responsible for making the digital channels (app/web) accessible, the central point of contact for all web accessibility-related activities, with responsibility for integrating, managing, and supporting accessibility throughout the project lifecycle and within the company culture. This role will be instrumental in moving from reactive management (immediate bug fixes) to a proactive approach to ensuring accessible, high-quality experiences for all users.

Your product:

Digital Accessibility: Web Public, Web Secure, App (iOS/Android), Chat & Chatbot, PDF, Accessibility claims

Your key responsibilities:

As Accessibility Expert, you have responsibilities in the following matter:

Strategy and Governance:

• Define the accessibility scope for projects (new, upgrades, or maintenance).
• Conduct research to develop a business case for accessibility, identifying the impact on the market, user activities, and business outcomes.
• Develop and maintain accessibility policies and procedures and establish ways to monitor progress and compliance.
• Create a compliance accountability and timeline structure.
• Ensure accessibility is incorporated into business requirements, design requirements, QA requirements, and test cases.

Compliance and Requirements:

• Identify specific accessibility standards applicable to projects (EN301549)
• Collaborate with corporate legal resources to determine the impact of compliance requirements and manage legal risk.
• Manage public relations implications related to non-compliance.

Project and Resource Management:

• Establish the budget and evaluate the necessary resources (tools, training, personnel) to integrate and support accessibility.
• Assign specific accessibility roles and responsibilities to team members.
• Assess existing team skills and ensure members have access to accessibility training resources.
• Consider involving accessibility experts or team members with disabilities to support accessibility.

Continuous Improvement and Training:

• Communicate with stakeholders (internal and external) to evaluate accessibility integration and identify areas for improvement through feedback.
• Conduct post-fix debriefings to identify lessons learned and prevent future issues.
• Ensure training for specific roles (Managers, Designers, Engineers, QA Testers).
• Improve digital accessibility integration across all business processes

Skills and Qualifications

• Excellent communication and interpersonal skills to drive cultural changes and foster employee commitment to accessibility.
• Proven experience managing complex programs or projects, preferably in technology or software development.
• Strong knowledge and understanding of WCAG 2.0 Level AA and web accessibility guidelines.
• Ability to assess team experience and determine training needs.

Nice to have:

• Experience in physical security
• Professional accessibility certifications, such as the Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS), are highly recommended.

Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.

Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course we can’t forget: free water & coffee at the office!

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder ⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.