Job Description

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

Variable

Shift End Time

Variable

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Supervises staff performing revenue cycle activities for pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, and quality monitoring. Analyzes revenue-related information to identify trends and takes action to maintain or improve revenue performance. Plans and coordinates facility operations, maintaining cohesiveness of the department. Collaborates with other departmental leaders, improving department processes. Works collaboratively with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 4 years of experience in healthcare, including 1 year of experience in a supervisory or lead role

Preferred Qualifications

• Bachelor's degree
• Certified Patient Account Representative (CPAR)
• Demonstrated multitask skills

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Must have a flexible schedule in order to work different shifts as needed
• Must pass typing test with at least 50 words per minute
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating
• Demonstrated arithmetic and word mathematical problem-solving skills
• May require travel within Metro Atlanta area as needed

Job Responsibilities

• Supervises staff performing revenue cycle activities, ensuring daily adherence to policies regarding scheduling, pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, and quality monitoring.
• May be responsible for editing timecards and performance management for all direct reports.
• Plans and coordinates daily facility operations to ensure building functionality as required.
• Coordinates activities and collaborates with other department leaders, improving department processes as required by site manager, educator, and/or director.
• Interfaces with and coordinates activities related to Human Resources, Finance, Patient Accounts, and Information Systems & Technology, ensuring effective and efficient delivery of services.
• Analyzes revenue-related information, identifies trends, and takes action to maintain or improve revenue performance.
• Provides superior customer service duties by interacting with internal and external customers (e.g., patients, parents, coworkers) in a professional and courteous manner, maintaining cohesiveness of the department.
• May be responsible for daily reconciliation of cash drawers and weekly copay deposits and batch reconciliation.
• Manages reports, work queues, and dashboards to provide key metrics to leadership.
• Facilitates staff communication through scheduled meetings, associate surveys, and active participation in hospital and departmental events.
• Manage the day-to-day operations of the staff, including but not limited to work assignments, task management, time tracking/management, and on-the-job training.
• Take an active role in coaching and mentoring the team to ensure continued employee growth and success both on the team and at the broader CHOA organization.
• Assist manager with employee performance evaluations and hiring decisions.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1777-1797 Northeast Expressway

Job Family

Patient Access