The Access Optimization Specialist serve as specialty-aligned operational expert who partners with departments to optimize scheduling workflows, visit types, templates, and Epic tools. They ensure consistent implementation and sustainability of access standards by bridging enterprise strategy with frontline operations. Their work is critical to reducing variation, maintaining governance, and driving measurable improvements in scheduling performance.
Essential JobStatements
Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.
Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.
Identifyand resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.
Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.
Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and escalate gaps proactively.
Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements
Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operation
Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.
Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.
Performs other duties as assigned and/orparticipatesin special projects to support the mission of VCUHS and department.Provide assistance toteam members. Accept alternate assignments, asrequired
Patient Population: N/A
Employment Qualifications
RequiredEducation: Bachelor’s degree in Business, Finance, Health InformationManagementor related field.
Preferred Education: N/A
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/CertificationPreferred: N/A
Minimum Qualifications
Yearsand TypeofRequiredExperience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, includingprovidertemplate Optimization, Visit Type,departmentand provider build experience preferred
Project management experiencerequired Ability to manage multiple priorities simultaneously.
Other Knowledge,Skillsand Abilities Required: N/A
Other Knowledge,Skillsand Abilities Preferred: N/A
Working Conditions: Periods of high stress and fluctuating workloads may occur May be exposed to high noise levels and bright lights. May have periods of constant interruptions. May have periods of constant interruptions.
Physical Requirements
Physical DemandsLifting/ Carrying(0-50 lbs.), Lifting/ Carrying(0-50 lbs.)
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity
Hazards: N/A
Mental/Sensory – Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
