Job Description

About Sensity

Sensity is a not-for-profit organization providing services and programs to members of the deafblind community. We are recognized in Canada and around the world as a leader in the provision of Intervenor Services.

The Access Intervenor Services (AIS) Coordinator is a part-time position responsible for coordinating, executing, and managing a variety of tasks within the AIS workflow software to facilitate requests for Intervenor Services from applicants. This position communicates with a wide range of stakeholders on an ongoing basis to support the effectiveness and success of the AIS process.

Key Accountabilities:

• Provide ongoing communication to stakeholders regarding AIS processes, timelines, and application status. Review and screen applications to ensure completeness and alignment with established AIS eligibility criteria.
• Scheduling of Assessments
• Coordinate meetings with Assessors as required and take minutes
• Serve as the first point of contact for the application process and address questions from agencies and applicants
• Monthly touchpoint meetings with Sensity and Ministry of Children’s, Community and Social Services
• Monthly reporting to DBNO board of directors including monthly statistics, documentation of ongoing issues, and recommendations
• Liaison with technical support (Sandbox and 5-Nines)
• Provide training and promotion of the AIS
• Provide training and support to AIS Coordinator backup
• Provide bi-weekly time reporting to Sensity Payroll

Qualifications and Experience:

• Post secondary education in a related field such as social services, disability studies, health administration, education, public administration, or office/business administration, or an equivalent combination of education and relevant work experience.
• Demonstrated experience in an administrative, coordination, or program support role, preferably within social services, accessibility, health, or education setting.
• Experience reviewing applications or documentation and screening against established criteria, policies, or guidelines.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with applicants, service providers, committee members, and internal stakeholders. French language, ASL or LSQ an asset
• Proven ability to work with database systems, workflow tools, or case‑management software, and strong proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Ability to prepare clear and concise reports, meeting minutes, issue tracking, and recommendations.
• Strong attention to detail and accuracy, particularly when handling applications, records, and eligibility‑related information.
• Ability to handle confidential and sensitive information with discretion and in accordance with privacy and organizational policies.
• Demonstrated ability to work both independently and in a team environment.

Other:

• This position involves working in a home or office setting and may require travel.

This position reflects an existing vacancy within our organization

We thank all applicants, however, only those being considered for an interview will be contacted. Sensity is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. We are committed to developing inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by Sensity regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.