This Access & Engagement Navigator will navigate and mitigate consumer issues of access to care, engagement, and outreach for consumers assigned to the Community Based Health Clinic (CCBHC) as consumers who have a chronic health condition/disability and SPMI/SUD, as well as consumers in all Hillcrest programs. In conjunction with the Sr. Care Coordinator, the Navigator will improve care and remove barriers across settings, and work with providers to ensure seamless transition for clients across the full spectrum of health services, including acute, chronic, and behavioral health needs based upon clients culturally, gender, social, and economical background.
· Effectively advocate on behalf of clients and families to reduce barriers to accessing care, engaging with the appropriate services, and improve outcomes for all.
· Establish and maintain collaborative relationships with external partners.
· Provide outreach and engagement services to adult programs, and serve as a liaison between SUD and MHRS services at Hillcrest.
· Assist with the timeliness and accuracy of the completion of consumer documentation including – but not limited to – treatment plans, Medicaid applications, and other internal KPIs and external forms that allow consumers to access and engage in services.
· Collaborates with partners such as emergency services, primary care providers, hospitals, housing advocates, supportive employment, education advocates and veteran groups to improve service integration and access.
· Along with the Sr. Care Coordinator, serve as a liaison and service advocate with care teams; support teams in providing care for high acuity cases.
· Maintain documentation and communication with health care providers, criminal justice systems, and social service via HIPAA and CFR Part 2.
· Collect client and partner feedback to influence improvement in safety, compliance, treatment, and care coordination.
· Access Health Information Technology (HIT) systems such as CRISP, InSync, DataWits and others to enter demographic data, treatment, and outcomes.
· Other duties as required.
· Bachelor’s degree in Public Health, Social Work, Human Services or Psychology.
· 3 -5 years of professional work experience in social services, criminal justice, healthcare, or behavioral healthcare.
· Knowledge of community resources
· Ability to maintain confidentiality of records and information.
· Proficiency in Microsoft Office Suite
Hillcrest Children and Family Center (Hillcrest Center) is a behavioral health care and social services agency that provides behavioral health treatment and prevention as well as community and family support services. We are a private not-for-profit organization founded in 1815 by First Lady Dolley Madison and chartered by an Act of Congress. Hillcrest Center has throughout its history, offered primary prevention and mental health services to children and families. Committed to providing each client with the highest quality, cost effective, and timely service to meet their needs, we promote wellness and the well-being of our service population, staff, and the general community.
OUR MISSION:
To promote the well-being and holistic development of all children, youth and families of the District of Columbia and surrounding areas through comprehensive, culturally responsive, family and community focused services, education and advocacy.
