The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.
Essential Job Statements
Conduct comprehensive scheduling workflow analysis to understand current state operations andidentifyopportunities for improvement aligned with ambulatory access goals.
Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experienceobjectives
Design,modify, andmaintainDecision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategicpriorities.access
Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensureaccurateand effective configuration.
Review andvalidateEpic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.
Monitor post-implementation performance metrics (e.g., deny rates, error routing,utilization) toidentifyissues and recommend refinements.
Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability
Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.
Proactivelyidentifyand mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.
Performs other duties as assigned and/orparticipatesin special projects to support the mission of VCUHS and department.Provide assistance toteam members. Accept alternate assignments, asrequired
Patient Population: N/A
Employment Qualifications
RequiredEducation: Bachelor’s degree in Business, Finance, Health InformationManagementor related field.
Preferred Education: N/A
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/CertificationPreferred: N/A
Minimum Qualifications
Yearsand TypeofRequiredExperience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, includingprovidertemplate Optimization, Visit Type,departmentand provider build experience preferred
Project management experiencerequired Ability to manage multiple priorities simultaneously.
Other Knowledge,Skillsand Abilities Required: N/A
Other Knowledge,Skillsand Abilities Preferred: N/A
Working Conditions Periods of high stress and fluctuating workloads may occur May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone.
Physical Requirements:
Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity
Hazards: N/A
Mental/Sensory – Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
