Job Description

1st shift with flexibility for schedule

ESSENTIAL JOB FUNCTIONS

• Demonstrating high-level customer service skills,professional etiquetteand service excellence, provides telephone screening for individuals whoutilizeSCS Access

• Determinesclient eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable

• Obtainsall informationeffectively and efficiently (i.e.,demographic,and clinical information)and recordsaccuratelydocumentation in the electronic database.

• Demonstrates knowledge and competency in effective triage and intervention, ensuring thatappropriate referralsareprovided,andfollow-upis made to verify that connection.

• Effective routes transitionstoCICCrisis team and/oridentifiedprogram needs asappropriate

• Promotesa departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.

• Ensures compliance withalldefinedorganization andAccess standards

• Adheres to all department and organization requirements as defined(i.e.- completes annualtrainings, attendsteam meetings, in-service training, and other quality assurance training, etc.)

• Performs other duties as assigned.

EDUCATION

• High School Diploma/ GEDrequired

• Bachelor’s degree inPsychology, SocialServices,Human BehaviorServicesor a related fieldof studypreferred.

EXPERIENCE

• One (1) year of experience in a health care customer service or call center settingwithbachelor’sdegree(or)Three years (3)years ofhealth care customer serviceorcall center settingwith High SchoolDiploma/GEDrequired

• High volume call centerexperience preferred.

• Crisis counseling experiencepreferred

• Customer Relationship Software (CRM); Microsoft365/Teams/Cloud based software phone system (Example: Zoom Phone Now);Electronic Health Record (preferablyNetsmartmyAvatar)preferred.

• Proficiencyin word processing/data entry skills,general computerknowledgeand associated skills arerequired

• Highly effective listening, retention,communication,and relay of essential informationskillsin asupportive, responsive, clientand servicefocusedenvironmentare essential

REQUIREMENTS

• Reliable, high speed internet connection. In circumstances in which the high-speed internet fails,working onsite isrequired

COMPANY OR PERSONAL VEHICLE USAGE ​No​

PHYSICAL DEMANDS

• Position has no unusual physical demands

• May involve modestly unpleasant situations such as offensive language from callers.

Time Type:

Part time