Job Description

Access Control Officer – Luxury Residential Community

We are seeking a professional, reliable, and customer-service-oriented Access Control to join our team at a luxury residential condominium community

This position is responsible for maintaining a safe, secure, and welcoming environment while providing an exceptional level of service to residents, guests, vendors, and visitors. The ideal candidate understands that working in a luxury residential community requires both security awareness and outstanding hospitality skills

The successful candidate will be professional, well-presented, attentive to detail, and comfortable interacting with residents and guests in a high-end environment.

Essential Responsibilities

• Monitor and control access to the luxury residential community and ensure that only authorized individuals enter the property.
• Verify identification and authorization for residents, guests, vendors, contractors, and service providers.
• Provide a professional and welcoming first point of contact for residents and guests.
• Maintain a high level of customer service while enforcing community access policies and procedures.
• Monitor visitor and vendor activity and maintain accurate access records and logs.
• Monitor security cameras and access control systems.
• Conduct routine patrols of designated areas of the property and report any unusual or suspicious activity.
• Assist residents and guests with directions, general questions, and property-related requests.
• Receive and manage packages and deliveries for residents in accordance with community procedures.
• Monitor deliveries, contractors, and service providers entering and exiting the property.
• Communicate professionally with residents, Board members, property management, vendors, and other stakeholders.
• Respond appropriately to security, safety, or resident-related concerns and notify management when necessary.
• Prepare accurate incident reports and daily activity logs.
• Maintain confidentiality regarding residents, guests, and property operations.
• Follow all community policies, procedures, and security protocols.
• Maintain a professional appearance and demeanor at all times.
• Perform other duties as assigned by the Property Manager or management team.

Qualifications

• Qualifications

  • Previous experience in Access Control, Concierge, Security, Front Desk, Guest Services, or a similar position preferred.
  • Experience working in a luxury condominium, high-rise, hotel, or upscale residential community strongly preferred.
  • Excellent customer service and interpersonal skills.
  • Professional communication skills and a courteous, approachable personality.
  • Strong attention to detail and situational awareness.
  • Ability to enforce access policies while maintaining a positive and respectful relationship with residents and guests.
  • Ability to remain calm and professional when handling difficult or unexpected situations.
  • Basic computer skills and ability to learn property access control and security systems.
  • Dependable, punctual, and able to work independently.
  • Ability to work morning, evening, overnight, weekend, and holiday shifts, depending on property needs.

  Ideal Candidate

  The ideal candidate will have a combination of security awareness, hospitality, and luxury customer service experience

  We are looking for someone who understands the importance of providing residents with a high level of personalized service while maintaining the safety, security, and integrity of the community.

  The successful candidate should be:

  • Professional and well-presented
  • Customer-service oriented
  • Reliable and dependable
  • Observant and detail-oriented
  • Courteous and approachable
  • Comfortable working with high-profile residents and guests
  • Able to communicate effectively with management and residents
  • Comfortable working in a fast-paced luxury residential environment
  
  manner.

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com