Job Description

Are you detail-oriented and computer savvy? Be an eye in the sky this winter and help uphold the integrity of the guest experience and resort safety! As an Access Audit Technician, you will monitor our RFID lift access points to prevent unauthorized entry, identify potential loss, investigate suspicious activity, and troubleshoot ticketing issues. If this sounds like the role for you, apply today!

Compensation Information: $19.35 per hour

Physical Requirement: Light; activities involve handling loads up to 10kg; predominantly in an indoor setting; prolonged periods of time at desk/screen.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding process.

Skills you bring with you:

• Outstanding verbal and written communication skills with full proficiency in English.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and Outlook.
• High attention to detail with the ability to manage multiple tasks under strict timelines.
• Experience with SKIDATA, RFID technology, RTP resort management, or two-way radios is an asset.
• Ability to handle guest inquiries calmy and escalate complex issues when necessary.
• Knowledge of workplace safety regulations and a willingness to complete an on-site criminal record check upon hire.

Primary Responsibilities:

• Monitor real-time RFID system traffic to ensure guest compliance with resort policies and conduct daily audit reports to verify eligibility and valid access.
• Identify violations, tactfully reviewing security camera footage to collect evidence and accurately log incidents.
• Respond professionally to guest emails regarding product eligibility, ticketing policies, and penalties involved with violations.
• Maintain effective communication with the Lift Operations team to support and resolve RFID issues.
• Following operational guidance from the Access Audit Supervisor and Lead Head Access Audit Technician.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/e91636d7-c84e-c445-6788-0df71a64368e/apply-source=3782719-CS-58771