Job Description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

& Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

What You Must Have

• Bachelor’s Degree
• 8+ years of experience in Epic application support, healthcare IT, or consulting
• Experience managing large-scale managed services or application support engagements
• Experience overseeing SLA-driven delivery models

What Sets You Apart

• Master’s Degree in Health Administration, MIS, Public Health, or related field preferred
• Epic certification in relevant modules (e.g., Ambulatory, Cadence, ClinDoc, Resolute, MyChart, Orders)
• Experience leading enterprise Epic support programs across multiple modules
• Strong understanding of healthcare operations, regulatory compliance, and reimbursement models
• Proven success managing distributed or global delivery teams
• Experience developing service dashboards, KPIs, and operational performance metrics
• Strong financial acumen in managing recurring revenue engagements
• Executive presence and strong client relationship management capability
• Demonstrated success in identifying upsell/cross-sell opportunities within managed accounts

Travel Requirements

Job Posting End Date