Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Table Games Dealer Training School

DEPARTMENT: Table Games

GRADE/FLSA STATUS: H5—Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Table Games

SUPERVISES: N/A

Dealer Training School candidates will undergo training on the game of blackjack and one or more specialty games. After completion of the training program and successfully passing the audition, candidates will be eligible for Part time/Full time Table Games Dealer positions.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity
• Demonstrate superior customer service skills by displaying outlined service behaviors at all times
• Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
• Possess money-handling skills, count large sums of cash and exchange for table chips
• Possess a thorough working knowledge of all casino games certified to deal
• Documented strong knowledge of department policies and procedures including those pertaining to federal and regulatory laws and guidelines
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Must demonstrate the following essential knowledge and skills:

• Excellent oral communication skills
• Must possess excellent customer relations and leadership skills
• Ability to add, subtract, multiply, or divide quickly and correctly
• Ability to talk to others to convey information effectively
• Attention to detail
• Neat, professional appearance with excellent personal hygiene

INTERNAL APPLICANT REQUIREMENTS:

• Must be in current position for at least 90 days
• Recent performance rating of Strong Performer or above required
• No Final Written Warnings
• No more than 5 attendance point
• Must successfully complete HR interview

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in stressful situations
• Must be able to lift 30 pounds and carry 5 pounds
• Must be able to stand for long periods of time
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 7.11.18