Job Description

We are looking for an Accela Strategic Business Analyst to join our team.

We are seeking a skilled Accela Strategic Business Analyst with experience in local government permitting and licensing systems, particularly Accela. This role will support initiatives by analyzing business processes, documenting and reviewing requirements, recommending best-practice configurations, supporting quality assurance through testing and validation, and assisting with end-user adoption. The Business Analyst will also serve as a liaison between business stakeholders, IT staff, and vendors to ensure system solutions align with operational needs. Strong knowledge of Accela, permitting workflows, and the ability to translate business needs into effective system designs are essential.

Key Responsibilities:

• Support Planning & Development staff in analyzing, designing, and implementing Accela system.
• solutions to enhance business operations.
• Collaborate with cross-functional teams to translate business requirements into technical
• specifications that align with departmental goals and Accela platform capabilities
• Lead the development and enhancement of Accela solutions, proactively engaging users to identify potential issues and ensure timely resolution.
• Coordinate and perform quality assurance testing to validate system functionality and ensure solutions meet business and technical requirements.
• Partner with Accela developers and IT staff to resolve system issues and implement improvements that enhance system performance and user satisfaction.
• Utilize tools such as Accela, Visio, Excel, PowerPoint, Word, Outlook, Teams, Power BI, and Jira to support requirements gathering, solution design, documentation, testing, and communication.
• Deliver system demonstrations, presentations, and training sessions to effectively communicate updates, features, and best practices to end users and stakeholders.
• Mentor team members by sharing knowledge, promoting best practices, and contributing to overall team proficiency and project success.

Qualifications:

• Bachelor’s Degree in Business or IT, or equivalent professional experience.
• Direct, hands-on experience working with Accela systems.

Preferred Experience:

• 3+ years of experience working as an Accela Business Analyst
• 3+ years of experience documenting requirements, configuring or managing Accela system, solutions, and supporting system design and adoption.
• 3+ years of experience facilitating user testing and conducting QA validation.
• Experience working within agile project management frameworks.
• Advanced skills in Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, Jira

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.