Job Description

Duties & Responsibilities

Training Program Design

• Design and structure all SB Academy training programs.
• Define learning objectives, content, assessments, and certification standards.
• Ensure training reflects how Swiss Butter actually operates.

Program Launch & Initial Delivery

• Deliver new training programs the first time they are rolled out
• Pilot and test programs before wider delivery.
• Refine content based on early feedback and results.

Train-the-Trainer

• Train and certify those who will deliver training regularly (Specialists and ops-based trainers).
• Clearly define who is allowed to train each program and under what conditions.
• Set re-certification and quality requirements for trainers.

Training Governance & Standards

• Own and protect training standards across all locations.
• Ensure all training delivered locally follows approved content and structure.
• Step in when training quality drops or standards are not applied.
• Exercise authority to pause, correct, or redesign training delivery where standards, certification integrity, or performance readiness are compromised.

Performance Tracking & Improvement

• Review training results and performance outcomes.
• Identify gaps between training and real-world performance.
• Update and improve programs when needed.

Alignment & Accountability

• Align closely with Operations leadership on training priorities.
• Act as the single point of accountability for training quality globally.
• Ensure training supports readiness, progression, and long-term scale.

Undertake any other responsibility assigned by your direct Manager.

Key Performance Indicators (KPIs)

• Time to role readiness for new joiners and promoted employees
• Reduction in repeat training required for the same operational or performance gaps
• Certification compliance linked to promotion eligibility and store openings
• Consistency of training delivery across markets
• Performance improvement indicators linked to completed training programs
• Trainer certification, re-certification, and compliance rates

Qualifications

• Bachelors degree in Business, HR, Education, or related field
• Masters degree is an advantage
• 8–12+ years of experience in training, learning, or capability development
• Proven experience designing and launching training programs
• Strong exposure to operational environments
  
  

Core Competencies

• Strong instructional design capability
• High standards and attention to quality
• Ability to translate operations into training
• Influence without direct authority
• Data-driven and outcome-focused

Technical Skills

• Training design and assessment frameworks
• Learning management systems
• Advanced facilitation and presentation skills
• Data analysis and reporting