Job
ID#: Academy – Indigenous ‘Train-to-Hire’
Position
Job Title:
IT Help Desk / Service
Desk Specialist (Level 1)

Mandatory
Skills
: 0-2+ Years’
experience (* See ‘Additional Information’)
Rate/Salary:
Upon Graduation – Rate range is $20-23/hour
Start Date
: Training Starts – Spring 2026

Duration:
Contract:
12+
months (Extendable)

Location:
Toronto (GTA) & Ottawa

Security
Clearance Required:
Reliability or Secret Clearance (**See ‘Additional Information’)

Language
Requirements:
English

JOB
INFORMATION: (View Online -
https://symbioticgroup.com/indigenous-opportunities/
)

Job
Description - Role Responsibilities

Our
client is a Federal Government Department that is seeking Help Desk/ Service
Desk Specialists for a variety of multi-year projects located in Toronto (GTA)
& Ottawa.

These
positions are
‘Symbiotic Academy – Indigenous Train-to-Hire’
positions
and qualified applicants are eligible for a
scholarship
and
training
program
acceptance that will enable them to obtain a
CompTIA A+
Certification
to be job ready for these positions. (***See Academy).

We
are seeking Trainee Candidates who have an interest and aptitude for business
and technology, who are willing to learn, and commit to the completion of their
training and subsequent employment.

Job
Description:

Outlined
below is a description of this ‘Academy - Train to Hire’ position for a ‘Help
Desk / Service Desk Specialist’.

Technical
Criteria:

·
Conducting network problem analysis
and monitoring tasks

·
performing user reported initial
problem analysis and preliminary issue triage.

·
Recording user-reported information
technology issues in an incident tracking

System.

·
Developing, implementing, and/or
participating in the preparation of procedure manuals and documentation for
help desk use; conducting periodic user satisfaction surveys and track user
problem trends

·
Developing, implementing, and/or
participating in the distribution of network related information to users to
include information such as help desk procedures and network handbooks

·
Participating in the development of
a comprehensive training plan for help desk procedures; assisting in training
personnel

• 
  Provide
  end user support for desktop and mobile applications: Office 365, Outlook
  etc.
• 
  Troubleshoot
  network/connectivity issues
• 
  Provision
  and support hardware - desktop/laptop/mobile
• 
  Support
  other business-specific applications as needed
• 
  Provide
  support for printers
• 
  Resolve
  assigned tickets and escalate to Tier 2/3 support as needed.

Technical
Training or Experience:

Applicants will be exposed to the following exciting
career path opportunities:

·
Working
as Help Desk Specialist in an IT service desk environment, providing IT-related
first-line support to more than 100 users.

·
Supporting user in a Microsoft
Office/Office365 environment

·
Gain experience with Help Desk
Information Technology Service Management (ITSM) tools such as Axios Analyst,
Remedy, etc.

Education:

·
Must
have:
University degree in
ANY
discipline or a
College Diploma in Engineering, IT, Project management, or Business
Administration. Equivalent education and experience will be considered.

·
Nice to have:
University Degree in Engineering/Mathematics/ Science/ Project
Management/Business Administration

Lived
Experience:

·
Indigenous lived experience is an integral part of this
position.
The role will have a close
relationship with the Indigenous Community in Canada and for Government of
Canada positions that are part of the PSIB-Procurement Strategy for Indigenous
Business or IPP-Indigenous Participation Plans. Candidates will be required to
have Indigenous lived experience from Canada’s Indigenous community to perform
the role.

ARE
YOU READY TO ‘KICK START’ YOUR CAREER?
YOU HAVE WHAT IT TAKES TO START YOUR CAREER JOURNEY AND WE WILL BE
ALONGSIDE TO PROVIDE SUPPORT TO HELP YOU REACH YOUR DESTINATION.

Apply
at the “I’m Interested” button below OR “Contact Us” here
https://symbioticgroup.com/symbiotic-academy/contact-us/

About
Symbiotic Digital - Academy ‘Train-to-Hire’

Symbiotic
Group Inc. is an Indigenous-owned consulting company providing Information
Technology and Business consulting services to customers across North America.

In
addition to providing our clients with industry leading IT services, Symbiotic
Digital is creating careers in business and technology for First Nations,
Inuit, and Metis people from coast to coast to coast through our Academy
‘Train-to-Hire’ program. An important part of our mission is to create
meaningful business and career opportunities for Indigenous people through our
work with committed partners in both the public and private sector.

We
work with committed clients and partners delivering industry leading IT
services that also advance Indigenous business and
capability.

Work
With Us
-
At Symbiotic Digital, we encourage our employees' and consultants’ personal
career growth. We take an active role in ensuring that each employee/consultant
is provided the dedicated support to help guide them through their professional
development, provide training scholarships, and provide the opportunity to
pursue software certifications for cutting-edge technologies.

Learn more
here:

·
https://symbioticgroup.com/symbiotic-academy/

·
https://symbioticgroup.com/indigenous-opportunities/

·
Please
submit your most recent resume to:
recdep@symbioticgroup.com

·
View
All Jobs online at:
https://www.symbioticgroup.com/view-jobs/

Additional
Information:

*Year’s
Experience:
These are ‘Train to Hire’ positions and we are seeking candidates who have
graduated from either college or university (any discipline) and who have an
interest in business & technology.

**Security
Clearance:
We
will
assist
qualified candidates to obtain their required Government of
Canada security clearance. Basic eligibility requires proof of
Canadian citizenship (10 years).

***Symbiotic
Academy:
Symbiotic Academy is offered in partnership with our training partner Akkodis
Canada Inc. We are offering Scholarships and Training in addition to job
readiness services to qualified and awarded Indigenous candidates. Learn
more here,
https://symbioticgroup.com/symbiotic-academy
.