Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for collaborating with Academy teammates to support the successful design, financial management, and administration of mid-size to large-scale products and programs, and ensuring the end-to-end completeness of all outputs. Key responsibilities include delivering on the day-to-day activities of the Academy by managing material, people, process, and/or technical changes, ad-hoc analytics and results reporting. Job expectations include evaluating existing products and programs for effectiveness and making recommendations for improvement.

Candidates for this role will be responsible for leveraging and analyzing data analytics to drive business performance across the Consumer Academy. The role will require the ability to develop executive-ready analyses and operational improvement initiatives that help leaders improve associate productivity, quality, and business outcomes.

Responsibilities will include partnering with Academy leaders, reporting partners, and business stakeholders to identify emerging needs, establish reporting and data quality standards, create executive presentations, and build scalable processes that support informed decision-making. In this role, you will serve as a key liaison between Academy, line-of-business leaders, and support functions to ensure workforce readiness, strengthen performance outcomes, drive continuous improvement, and enable successful adoption of new technologies, including AI-driven capabilities.

Responsibilities:

• Establish and maintain reporting quality standards, including metric definitions, business rules, validation criteria, ownership expectations, and quality assurance practices.
• Identify gaps in data quality, reporting validation, process adherence, and control effectiveness, and develop remediation plans with appropriate stakeholders.
• Monitor key performance indicators, quality controls, validation results, and reporting processes to identify trends, risks, and opportunities for improvement.
• Serve as the central liaison between Academy stakeholders, report owners, risk partners, and technology teams, ensuring alignment on reporting standards, priorities, and execution.
• Monitor reporting discrepancies, research root causes, and coordinate corrective actions to improve data quality and prevent reoccurrence.
• Drive education, awareness, and adoption of reporting quality and validation standards through stakeholder engagement, training, documentation, and communication routines.
• Support executive reporting, quality review routines, validation activities, and leadership discussions by providing accurate analysis, recommendations, and insights related to reporting integrity and data quality.
• Utilizes and maintains inter and intra-Academy productivity tools, and provides internal capability for production of Academy resources and materials
• Oversees the facilitation of meetings, owning key outcomes and actions, and manages feedback and issue escalations
• Leads project management activities for Academy projects and initiatives
• Identifies opportunities for process improvements
• Enables and supports program design and execution across the Academy, ensuring accuracy of outputs
• Provides oversight and integration of key Academy initiatives including regulatory, vendor management, and governance routines
• Serves as a point of contact for business level priorities and activities

Required Qualification:

• Advanced Excel skills including proficiency in PivotTables, XLOOKUP, macros, calculated fields, and power queries
• Familiarity with Tableau, SQL, and other business intelligence and analytics tools
• Demonstrated expertise in reporting, data quality management, and validation practices
• Strong business analysis skills with the ability to identify trends, assess performance, evaluate risks, and support data-driven decision making.
• Proven ability to perform root cause analysis, identify process gaps, and develop sustainable remediation and continuous improvement solutions.
• Strong project and program management skills, including the ability to manage multiple priorities, coordinate stakeholders, and deliver results within established timelines.
• Demonstrated ability to own and execute end-to-end business processes, ensuring accuracy, consistency, and operational excellence.
• Strong stakeholder management, communication, and influencing skills, including the ability to present findings and recommendations to senior leaders and executives.
• Experience driving process simplification, operational efficiency, and continuous improvement initiatives in a complex business environment.
• Proficiency leveraging AI-enabled tools, including Microsoft Copilot, to improve productivity, streamline processes, enhance reporting capabilities, and support business outcomes.

Desired Qualifications:

• Dashboard creation, trend, and variance analysis
• SharePoint design experience

Skills:

• Collaboration
• Consulting
• Problem Solving
• Process Design
• Project Management
• Administrative Services
• Attention to Detail
• Critical Thinking
• Process Simplification
• Program Management

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$99,000.00 - $142,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.