Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
This position is based in the following office location:
Manchester, NH
The opportunity
The Academic Support Administrator – Writing and Liberal Arts provides leadership for writing, liberal arts, and academic communication support within the Wolak Learning Center. You will recruit, train, supervise, and develop Peer Educators while coordinating high-quality tutoring services, workshops, class-embedded support, review sessions, and other academic skill-building initiatives for campus undergraduate and graduate students. With a focus on inclusive, strengths-based practice, you will support students in college-level writing, critical reading, research, revision, source use, AI literacy, and writing integrity.
The Academic Support Administrator uses student engagement data, assessment results, staff observations, and campus feedback to evaluate support impact, inform service improvements, and strengthen student persistence. In collaboration with faculty, campus partners, Peer Educators, the Assistant Director, and the Director of the Wolak Learning Center, you will identify student learning needs, develop proactive and just-in-time academic supports, represent the Wolak Learning Center in campus settings, and contribute to broader Learning Center initiatives, outreach, staff meetings, and JumpStart early arrival programming.
You will report to the Director of the Wolak Learning Center. #LI-Onsite
What you'll do:
Peer Educator Hiring, Guidance, and Development
You will hire, train, and oversee Peer Educators who support writing, and liberal arts, across assigned disciplines and courses.
You will provide onboarding, providing ongoing professional development, monitoring performance, and offering coaching to strengthen the quality of peer academic support.
You will prepare Peer Educators to support writing, reading, research, AI literacy, and writing integrity through inclusive, strengths-based tutoring practices.
You will collaborate with Wolak Learning Center staff to provide leadership regarding all aspects of recognition, promotion, and evaluation of Peer Educators in partnership with the Office Manager. Consult with the Assistant Director to assess training needs and provide ongoing development opportunities for Peer Educators.
You will ensure the quality and effectiveness of one-to-one, drop-in, and in-class peer support through regular observation, feedback, and ongoing communication with Peer Educators.
Academic Support Program Coordination
You will manage all tutoring services for campus undergraduate and graduate students, including one-to-one support, workshops, class-embedded tutoring assignments, and review sessions.
You will develop and coordinate a comprehensive tutoring schedule that meets the needs of student preferences and budget parameters
You will provide individualized academic support, including tutoring and coaching, to students in areas that align with background/expertise
Facilitate daily program operations and respond to the needs of commuters, residential students, and a range of academic performance levels through flexible, creative, and student-centered resolutions.
Design and oversee academic skill-building initiatives, including writing intensives, research workshops, reading-for-college sessions, and AI literacy and writing integrity workshops.
Support writing-intensive liberal arts disciplines such as humanities, social sciences, education, justice studies, psychology, history, sociology, and political science.
Advance college-level writing development by supporting idea generation, thesis development, organization, revision, argumentation, audience awareness, and other higher-order writing skills beyond proofreading and grammar.
Strengthen students' critical reading, analysis, and research-based writing through source evaluation, synthesis, evidence integration, and appropriate citation practices.
Assess students' academic needs and coordinate appropriate support, including tutoring, in-class initiatives, workshops, review sessions, and other academic support services
Data, Assessment, and Continuous Improvement
You will use data and assessment results to evaluate academic support impact, inform strategy, develop staff resources, and improve student persistence.
Integrate academic support best practices with department-specific insight and campus-wide student needs to strengthen learning support services.
Stay current with curricular, programmatic, and technology advances related to assigned content areas and continue to enhance skills through new technologies and tutoring/coaching methodologies
Contribute to the growth of the Wolak Learning Center through the development of new learning support models and continuous improvement of services for students taking campus courses
Campus Partnerships, Outreach, and Representation
You will assist with Wolak Learning Center initiatives and outreach, including weekly staff meetings and facilitation of academic support workshops at our early arrival JumpStart program
You will partner with faculty and campus colleagues to identify recurring writing challenges, develop proactive supports, and coordinate in-class visits connected to specific assignments and coursework.
You will consult with faculty, staff, student support teams, Peer Educators, and other internal and external stakeholders to understand student learning needs and provide just-in-time academic support solutions that promote a positive student experience
You will represent the Wolak Learning Center at designated department and School meetings, admissions events, campus committees, and other SNHU functions
You will collaborate with global campus colleagues in similar roles to align skills-based support and provide a seamless academic support experience where appropriate
Perform additional duties as assigned
What we're looking for:
2+ years of professional experience delivering academic support services, tutoring, writing instruction, student success programming, or related higher education interventions.
1+ years of experience supervising, coaching, training, or developing staff, peer educators, tutors, or student employees.
Master's degree
Experience with learning theories, academic support methodologies, writing center practices, tutoring frameworks, and evidence-based student success strategies.
Experience in student development theory and the academic, transitional, and developmental factors that influence student persistence, engagement, and achievement among traditional-aged college students.
Experience implementing student-centered support practices and fostering inclusive learning environments.
Demonstrated skills in staff supervision, project coordination, workflow management, problem analysis, and data-informed decision-making.
Experience developing and maintaining instructional materials, process documentation, student support resources, and training content, with the ability to facilitate educational workshops and knowledge-transfer sessions.
Experience maintaining accurate records, completing tasks, and meet established deadlines.
Proficiency with higher education technologies and productivity tools, including learning management systems (LMS), student information systems (SIS), Microsoft Office Suite, collaboration platforms, and data tracking/reporting systems.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The annual pay range for this position is $53,156.00 - $85,068.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $58,738.00 - $79,470.00.
Exceptional benefits (because you’re exceptional)
You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
