Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants
POSITION SPECIFICS
Penn State Global is seeking an Academic Program Coordinator based at University Park within International Student & Scholar Advising (ISSA). The ISSA unit provides immigration compliance advising and support to approximately 10,000 international students, scholars, and faculty across the University.Reporting to the Managing Director of International Student & Scholar Advising, this position playsa central rolein managing daily front desk operations while serving as a primary point of contact for current and prospective international students. The Academic Program Coordinator helps create a welcoming, responsive, and efficient office environment, ensuring that students receivetimelyandaccurateinformation and support.
This role supervises and coordinates a team of student assistants, including hiring, training, scheduling, andprovidingongoing guidance to ensure consistent, high-quality customer service. The position manages day-to-day front desk functions, including greeting visitors and responding to inquiries across multiple channels - online, by phone, and in person with strong emphasis onassistinginternational students as they navigate university processes and resources.Working closely with staff, the Academic Program Coordinatorsupports overall office operations,maintainsorganized systems, and helps ensure services are delivered effectively to students, faculty, and other stakeholders.Additionalresponsibilities includemonitoringworkflow,maintainingrecords, and contributing to process improvements that enhance efficiency and overall student experience.
The ideal candidate will:
This position requires full-time, on-site work and is not eligible for remote or hybrid arrangements. Scheduled work hoursfor this positionalign directly with our publicly posted office hours. Questions related to work expectations should be directedtothe hiring manager during the interview process.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.
