If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Professional 307Pay Range: $66,300.00 - $99,500.00The Academic Content Coach serves as a subject matter expert in core academic areas (arithmetic, writing, and critical thinking) and provides in-depth instruction and guidance to WGU students. The Academic Content Coach uses technology to interacts with students in both group and one-on-one settings. This role develops workshops and programming that is responsive to learner needs by varying the type, length, method, and intensity of academic coaching to match learner strengths and goals. The Academic Content Coach collaborates with students’ instructional and program faculty to ensure continuity and quality of support.
Essential Functions and Responsibilities:
Provides academic coaching to students in need of additional, in-depth guidance, instruction, and direction in core academic areas.
Plans, designs, and conducts academic content coaching workshops and programming that meet unique student needs as well as group coaching.
Trains the Academic Support team on current and new coaching approaches and methodologies.
Documents student interactions and coaching as required by department practices.
Collects data on coaching program participation; analyzes program effectiveness; prepares reports and resents recommendations to enhance and improve the academic coaching programs to leadership.
Maintains expert level knowledge in academic content areas.
Develops training on best practices in academic content support that can be shared with faculty throughout the university.
Fosters student learning through innovative, effective coaching and teaching practices.
Offers timely outreach and academic coaching to students, including meeting service level agreements as outlined by department requirements.
Uses technology-based teaching and communication platforms to help students develop needed competencies.
Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
Ability to use both direct and indirect coaching techniques to support student learning
Ability to customize content support for learners with a variety of needs and educational backgrounds
Demonstrated proficiency in Microsoft Office (or similar) applications, virtual instructional platforms, and student management systems
Demonstrated exceptional customer service skills
Demonstrated effective verbal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style
Ability to be well organized - conscientious and thorough with detail
Ability to use gather, analyze, interpret data to make decisions
Ability to work with diverse learner profiles
Strong understanding, adherence, and promotion of the tenets of competency-based education
Job Qualifications:
Minimum Qualifications:
Preferred Qualifications:
Additional Qualifications:
Physical Requirements:
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
