Compensation
$43,931.00 AnnualThe application deadline for this position is 11:59pm EST on September 2, 2026.
Student Support Services (SSS) at Santa Fe College (SF) is a program designed to help students succeed by assisting them in navigating the different aspects of college life. SERVE for Veteran Students is one of the Federal TRIO programs funded by the U.S. Department of Education to identify and provide services to students from disadvantaged backgrounds. SF’s SERVE program is designed to identify, select, enroll, retain, serve, and assist veterans who are low-income, first-generation college students, and/or individuals with disabilities to increase retention, graduation, and transfer rates of SF students who meet the program eligibility requirements.
The Academic Coach is responsible for identifying and selecting program participants and for encouraging students throughout their college experience. The Academic Coach helps students successfully graduate from college by providing personalized coaching, mentoring, academic advisement, tutoring, financial literacy, transfer advising, study skills development, and career development.
*This position is funded by either a grant or another donor-funded source external to the college. Should the funding provided by these special sources be reduced or eliminated, employees will be given as much notice as possible.
Responsibilities and Duties Include:
Collaborates with the Coordinator to identify, recruit, and select eligible participants, adhering to student eligibility as per the program.
Provides ongoing academic and career advisement, coaching, and mentoring, which includes assisting students in choosing career paths, programs of study, classes, and colleges to support persistence, retention, and completion.
Facilitates academic guidance, tutoring, study skills development, financial assistance and literacy, and transfer pathways, which includes assisting students with completing transfer applications and financial aid forms.
Tracks, monitors, and maintains accurate records of student academic progress with periodic checks of transcripts and other materials.
Responds to at-risk reporting with appropriate student outreach, referral, and follow-up.
Facilitates supplemental instruction, including programming in CANVAS, arranges transfer and cultural visits, and develops resources for program students.
Assists the Coordinator with budget and program support responsibilities as needed.
Partners with the Coordinator and applicable staff in conducting research related to project evaluation and assists with providing assessment data for annual reports, consultant visits, and grant submissions.
Provides outreach to students through class presentations, college events, and other initiatives, some of which may include night and/or weekend commitments.
Develops and maintains professional relationships professional relationships with SF departments, University of Florida, and community constituents.
Works closely with peers and internal departments to effectively and holistically serve program students.
Engages in ongoing professional development to maintain currency in the field.
Keeps a record of operating procedures and may share position specific knowledge, including use of collegewide ERP and related system processes, by providing guidance on standard operations and established departmental procedures as needed.
Provides service to the college through participation in events, committees, and other college activities.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.
QUALIFICATIONS
Required: A bachelor's degree in education, psychology, social work, or a related field OR an associate's degree in education, psychology, social work, or a related field and two (2) years of experience as a TRIO Academic Coach; one (1) to two (2) years of experience in TRIO, SSS, Student Affairs, or similar programs targeting Veteran students; demonstrable familiarity with military experiences.
Additional Requirements: A criminal background check will be conducted. Applicants must have a valid Florida Class E Operator (driver’s) license and be authorized to drive for the college.
Preferred: A master's degree in education, psychology, social work, counseling, or a related fields with three (3) years of professional experience. Demonstrated success in overcoming barriers similar to those of the project's target population or experience in working with this population; case management, educational advising, recordkeeping, documentation, and project evaluation experience; strong communication skills and technological skills.
General Knowledge, Skills, and Abilities
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
Application Process: All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu
Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.
