Job Description

Academic Client Services Representative, STR – Nashville, TN

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Who isCoStarGroup?
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  
 
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to createtruly uniqueand valuable offeringstoour customers.  We’vecontinually refined,transformedand perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliverforour customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Who is STR?
STR is the global leader in hospitality data benchmarking,analyticsand marketplace insights for the global hospitality industry. STR delivers data that is confidential,accurateand actionable to empower our clients to strategize and compete in their markets. 

Learn more about STR

Academic Client Services Representative

Nashville, TN | In-office, Monday-Friday

Responsibilities

• Serve as a primary point of contact for universities in the onboarding process, guiding them through the application and contracting process, managing orientation activities for professors and students, and coordinating with other CoStar departments to ensuretimelyandaccurateaccess

• Set clear expectations with our customers by presenting timelines and requirements for onboarding, while following all internal procedures to create, send and track contract proposals.

• Respond promptly and accurately to inquiries, via email or phone, to address customer needsManage andmonitorcase queues and group inboxes, routingemails to appropriate team members.

• Collaborate across departments to deliver a seamless experience for professors and students, proactivelyidentifyingand resolving any roadblocks.

• Act as a trusted advisor, providing recommendations and guidance to support customer migration from legacy STR products to CoStar.

• Support the Director of CoStar Academic Engagement in administering certification and training programs.

• Review and process inbound custom data requests for research or classroom use, includingvalidatingthe request, presenting options, and producing data exports – whilemaintainingdata confidentiality.

• Update onboarding and training materials as processeschangeand new features are available.

• Ensure customer information is accurately entered andmaintainedin CoStar systems.

• Consistently evaluate current processes and share ideas for improvements with leadership.

Basic Qualifications

• Bachelor's degreerequiredfrom an accredited, not-for-profit, in-person college/university

• A track recordof commitment to prior employers

• 3+ years’ experience supporting customers in a client facing environment.

• Proficiencyusing Microsoft Office (Excel, Word, PowerPoint),a CustomerRelationship Management (CRM) system, or similar systems.

• Proven ability to resolve customer inquiriesin a timely mannerwith a high degree of accuracy.

• Experience communicating with internal colleagues and external clients by phone, chat, and email.

• Strong problem-solving, collaboration, and organization skills.

• Ability to work effectively within a team environment as well as an individual contributor.

Preferred Qualifications

• Experience following established processes to meet a deadline.

• Strongrelationship-building skills with internal colleagues and clients

• Ability tothrivein a fast-paced environment while prioritizingmultiple tasks

• Comfort working across multiple systems simultaneously

• 1 + year hotel or real estate industry experience

• 1 + year experience working with universities and research institutions

• Experience supporting data-intensive products or services

• Adaptability to evolving processes and information

What's In ItForYou?

When you join CoStar Group,you’llexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests inyour professionaland academic growth with internal training and tuition reimbursement

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in person mental health counseling services for individuals and family 

• Commuter and parking benefits 

• 401(K) retirementplanwith matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Employee Resource Groups  

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

Sponsorship

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Groupis not able toprovide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing