Job Description

Your mission

We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support for troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers.

Responsibilities

1. Technical Issue Resolution:
   • Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems.
2. On-Site & Remote Support:
   • Provide remote technical support to the customer and field engineers.
   • Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe).
   • Assist our local service team in Europa to resolve their tickets.
3. Product Expertise & Solutions:
   • Deliver technical solutions for AC charging products.
   • Develop troubleshooting guides and knowledge base content.
4. Cross-Functional Collaboration:
   • Liaise with R&D, QA, Product Management, and Sales teams to escalate/debug complex issues.
   • Drive alignment between different departments for product improvements.
5. Product Validation & Feedback:
   • Execute localized validation tests for firmware/hardware releases.
   • Channel customer feedback to Engineering for product enhancement.

Your profile

Required Qualifications

• Experience:
  • Bachelor's, Master's, or equivalent technical education in a relevant field (e.g., Electrical, Power electronics, or Mechatronics.)
  • 1-3 years as a service/maintenance engineer or in a similar technical support role. Preferably within the EV charging, power electronics, or IoT products.
• Technical Skills:
  • Knowledge of solar, energy storage, charging systems, and V2G technologies is highly desirable.
  • Comfortable with Linux-based systems, log analysis, and testing tools will be a plus.
  • Hands-on experience in setting up and managing testing environments.
• Operational Excellence:
  • Proven ability to manage ticketing systems (e.g., Jira, ServiceNow) and SLAs.
  • Experience creating technical documentation.
• Soft Skills:
  • Fluent English C1 (written/spoken); Chinese is a plus
  • Strong communication skills and ability to work in a team-oriented environment, and problem-solving skills.

Why us?

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

• Opportunities for Career advancement
• Bonus payment based on pre-agreed and signed KPI agreements
• A multinational team awaits You with lots of european and transeuropean exchange!
• Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
• Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!