Job Description

Aboriginal Residential Centre Supervisor

Corrective Services NSW

Location – Balund-a Program (Tabulam)

Employment type – Temporary full ‑time position until November 2028, with potential for ongoing employment

Hours - 12 hour shifts (Day/Night/weekend), 6 week roster cycle

Salary – $99,938 - $110,271 per annum plus Superannuation, Annual Leave Loading, and Shift penalties

Grade – Clerk Grade 5/6

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

Provide supervision and guidance to reporting staff, whilst managing the daily activities of the centre. This includes the provision of case management services, resident engagement and their participation in the program in compliance with the various legislation related to the operations of the centre as well as to Corrective Services NSW policies and procedures.

This role is committed to improving outcomes for the benefit of Aboriginal and Torres Strait Islander peoples.

What you’ll do

Key accountabilities

• Lead and support staff to ensure effective program delivery and contribute to resident case management.
• Maintain a safe environment for staff, residents, and visitors.
• Monitor staff performance to ensure resident welfare is prioritised, including incident reporting and follow‑up.
• Coordinate daily schedules and duties, ensuring staff are informed of resident needs or behaviours requiring attention.
• Manage allocated portfolios that support the Centre’s daily operations.
• Assist multidisciplinary teams, complete required training, co‑facilitate programs, and supervise community access (where applicable).
• Build and maintain professional relationships with government and non‑government partners to meet legislative and operational requirements.
• Provide timely advice and reports to support management decision‑making.
• Strengthen relationships with Aboriginal communities and key stakeholders to support program delivery and ongoing case management.

Key challenges

• Balancing individual resident needs with the safety of the Centre and community.
• Maintaining respectful and culturally informed engagement with residents, their families, and the broader community.
• Working collaboratively within a multidisciplinary framework to drive continuous service improvement.
• Upholding cultural safety while supporting both Aboriginal and non‑Aboriginal residents through ongoing transfer of cultural knowledge and practice.

What we’re looking for

Key knowledge and experience

• Demonstrated cultural capability, including lived experience, strong knowledge of contemporary issues affecting Aboriginal and Torres Strait Islander peoples, and the ability to recognise and respond to the diverse needs of individuals experiencing trauma or disadvantage.
• Understanding of the criminal justice system.
• Preferred: Certificate IV in Community Services or equivalent experience in case management or human services.

Ability to

• Lead, support, and guide staff to deliver program activities effectively, including contributing to resident case management.
• Maintain a safe working environment that protects staff, residents, and visitors.
• Monitor staff performance to ensure resident welfare is prioritised, including timely incident reporting and follow‑up.
• Communicate daily schedules, duties, and any resident‑related considerations clearly to all staff.
• Manage designated portfolios that support the Centre’s daily operations, as assigned by senior management.
• Support program delivery by working collaboratively with multidisciplinary teams, completing required training, co‑facilitating programs, and supervising community access where applicable.
• Build and maintain professional relationships with government and non‑government agencies to meet legislative and operational requirements.
• Provide accurate advice and reporting to management to support informed decision‑making.

Essential requirements

• This is an Identified role and is open only to Aboriginal and/or Torres Strait Islander persons (see Notes below).
• Current NSW driver’s licence and LR licence, or willingness to obtain the LR licence within the first three months of employment.
• Current First Aid Certificate.
• Certificate in Community Services or equivalent experience in case management or human services (preferred).

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 10 April 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lisa O’Brien via email Lisa.OBrien@correctiveservices.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via Aeron.Santos@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.