Job Description

Aboriginal Residential Centre Officer

Corrective Services NSW

Location – Balund-a (Tabulam)

Employment type – Ongoing, Full time

Hours - 12 hour shifts (Day/Night/weekend)

Salary – $84,658 - $92,701 per annum plus Superannuation, Annual Leave Loading and Shift Penalties

Grade - Clerk Grade 3/4

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

Contribute to high‑quality, culturally informed case management by engaging residents, supporting their active participation in programs, and ensuring all work aligns with relevant legislation and departmental policies—helping deliver stronger outcomes for Aboriginal and Torres Strait Islander peoples.

What you’ll do

Key accountabilities

• Apply program policies and procedures to support reduced reoffending and successful community reintegration.
• Deliver end‑to‑end case management, including communication with residents, case reviews and accurate case notes.
• Maintain a safe environment for staff, residents and visitors.
• Support resident welfare through incident reporting and follow‑up.
• Coordinate daily schedules and duties with the Residential Program Supervisor.
• Carry out day‑to‑day operational tasks of the Centre.
• Assist program delivery by working with the multidisciplinary team, completing training and co‑facilitating skills programs.
• Build effective relationships with government and non‑government agencies.
• Strengthen partnerships with Aboriginal communities and key stakeholders to support program outcomes.

Key challenges

• Balancing individual resident needs with the safety of the Centre and community.
• Maintaining a respectful and culturally appropriate approach with residents, families and communities.
• Working collaboratively across disciplines to improve service delivery.
• Ensuring cultural safety while supporting both Aboriginal and non‑Aboriginal residents through ongoing cultural knowledge sharing.

What we’re looking for

Essential Requirements

• This is an Identified role and is open only to Aboriginal and/or Torres Strait Islander persons (see Notes below).
• Current NSW driver’s licence and LR licence, or willingness to obtain the LR licence within the first three months of employment.
• Current First Aid Certificate.
• Certificate in Community Services or equivalent experience in case management or human services (preferred).

Key knowledge and experience

• Knowledge of Aboriginal issues and a commitment to work effectively with Aboriginal colleagues, residents and communities.
• Knowledge of the criminal justice system.
• Ability to implement the policies and procedures that have been developed to foster the philosophies underpinning the program, which include reducing reoffending and community reintegration.
• Ability to implement all aspects of case management for residents, including the development of effective communication with residents, conducting case reviews, and completing sound and comprehensive case notes.
• Ability to contribute to the maintaining a safe working environment to ensure the safety of staff, residents and visitors.
• Ability to ensure that the welfare of residents is appropriately addressed at all times, including reporting and follow through on incidents

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 10 April 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for Corrective Services NSW, please contact the hiring manager Lisa O’Brien via Lisa.OBrien@correctiveservices.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via Aeron.Santos@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.