Job Description

Job Location: Michigan City Office - Michigan City, IN 46360
Position Type: Full TimeEducation
Level: High School
Salary Range: $16.00 Hourly

Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Business DevelopmentJob Objective:
To provide comprehensive support to individuals with barriers to employment by providing personalized, on-the-job coaching and guidance. This role ensures participants successfully integrate into competitive community employment settings while fostering independence and long-term success. This position reports to the Senior Director of Mission Services who evaluates performance annually.
In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Essential Job Functions:
- Conduct comprehensive reviews and assessments of participant strengths, abilities, limitations, and employment barriers.
- Coordinate and actively engage in discovery activities to identify vocational interests and opportunities.
- Support participants during job site orientation and assist with completion of all required documentation.
- Accurately document participant performance and workplace behaviors through detailed case notes.
- Prepare and submit weekly timesheets for participants involved in Situational Assessments and Work Experience programs.
- Advocate for participants and mediate employment-related concerns to promote successful job retention.
- Communicate participant needs and progress updates to the Ability First team for timely intervention and support.
- Maintain professionalism and deliver high-quality services in all interactions.
- Ensure compliance with funding requirements by providing accurate billing information to Case Managers.
- Other duties as assigned by supervisor.

Qualifications

Required Education and Skills:
- High school diploma or equivalent, or the ability to obtain through The Excel Center.
- Prior work experience in a related field preferred.
- Demonstrated ability to motivate and support individuals, with an understanding of the unique needs of people with disabilities.
- Strong written and verbal communication skills with the ability to interact professionally across diverse settings.
- Self-motivated with the ability to work independently, manage schedules effectively, and meet strict deadlines.
- Detail-oriented with the ability to maintain accurate documentation of participant activities and hours worked.
- Ability to pass a criminal background check and drug screen.
- Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:
- Authorized to work in the United States.
- Flexible availability.
- Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.